- Report: #137940
Complaint Review: American Intercontinental University - Hoffman Estates Illinois
-
Author Confirmed
Why?
American Intercontinental University
5550 Prairie Stone Parkway Hoffman Estates, 60192 Illinois, U.S.A.
Phone:
877-701-3800
Web:
N/A
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Business Rating:
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American Intercontinental University AIU Approval of all students to maintain accredition ripoff Hoffman Estates Illinois
I attended AIU for only 3 weeks. Upon admittance to the campus I was informed that I would be able to attend with a letter directly from the Registrar of my former school and an official transcript. I sent the request the same day and it arrived 3 days later. Once I surpassed the 2 week "non-charge/credit for enrollment" term I was informed that I would be withdrawn from the campus and would be charged $1,800. When I requested to speak to representative about this issue, I received no resolution. Before withdrawl date I was contacted 3-4 times a day by atleast two individuals. Once I was notified of my withdrawl, I have been unable to receive a return call.
I work at an online college and understand the demands to meet accrediation with enrollements and I am familiar with the problems the campus has been having with maintaining accrediation with certain programs. I have been working with a representative of SACS (their accrediation agency) and he has informed me of the questionable practices and recent complaints from the school. See this website for accreditation information (http://www.sacscoc.org/disclosure/AIU.pdf). I also have a former employee of AIU that currently works at my campus that has testified about there practices and how they mislead applicants to maintain enrollments. I have multiple websites and discussion boards where they have complaints against them.
This is a report from the Better Business Bureau:
The Bureau processed a total of 71 complaints about this company in the last 36 months, our standard reporting period. Of the total of 71 complaints closed in 36 months, 55 were closed in the last year.
These complaints concerned:
6 Advertising Issues,
10 Selling Practices,
1 Delivery,
2 Warranty / Guarantee,
2 Product Quality,
17 Refund Promised,
5 Unfulfilled Contract,
10 Customer Service, and
17 Credit or Billing Issues.
They were closed as:
19 Resolved,
44 Assumed Resolved, and
8 Administratively Judged Resolved.
Read between the lines with the "Assumed Resolved" area. That is almost 62% unresolved.
If anyone needs anything contact me
Below is a list of the individuals involved:
[email protected] Neal Smith
[email protected] E. Israel
[email protected] Amri Toosi
[email protected] C. Harrell
[email protected] Kelly Sullivan
[email protected] K. Newbill
[email protected] Nabil Olomi
[email protected] N. Smith
[email protected] Patricia O'Connor
[email protected] R. Sharpiro
[email protected] Chrisoulva Drivas
[email protected] Jennifer Boogie
Dwayne
Indianapolis, Indiana
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
I work at an online college and understand the demands to meet accrediation with enrollements and I am familiar with the problems the campus has been having with maintaining accrediation with certain programs. I have been working with a representative of SACS (their accrediation agency) and he has informed me of the questionable practices and recent complaints from the school. See this website for accreditation information (http://www.sacscoc.org/disclosure/AIU.pdf). I also have a former employee of AIU that currently works at my campus that has testified about there practices and how they mislead applicants to maintain enrollments. I have multiple websites and discussion boards where they have complaints against them.
This is a report from the Better Business Bureau:
The Bureau processed a total of 71 complaints about this company in the last 36 months, our standard reporting period. Of the total of 71 complaints closed in 36 months, 55 were closed in the last year.
These complaints concerned:
6 Advertising Issues,
10 Selling Practices,
1 Delivery,
2 Warranty / Guarantee,
2 Product Quality,
17 Refund Promised,
5 Unfulfilled Contract,
10 Customer Service, and
17 Credit or Billing Issues.
They were closed as:
19 Resolved,
44 Assumed Resolved, and
8 Administratively Judged Resolved.
Read between the lines with the "Assumed Resolved" area. That is almost 62% unresolved.
If anyone needs anything contact me
Below is a list of the individuals involved:
[email protected] Neal Smith
[email protected] E. Israel
[email protected] Amri Toosi
[email protected] C. Harrell
[email protected] Kelly Sullivan
[email protected] K. Newbill
[email protected] Nabil Olomi
[email protected] N. Smith
[email protected] Patricia O'Connor
[email protected] R. Sharpiro
[email protected] Chrisoulva Drivas
[email protected] Jennifer Boogie
Dwayne
Indianapolis, Indiana
U.S.A.
STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!
1 Updates & Rebuttals
Dwayne
Indianapolis,Indiana,
U.S.A.
AIU Hoffman Estates, IL registration complaint, appologized for my problem
#2Author of original report
Fri, April 08, 2005
This is an update of my above issue. I spoke with one of the Representative Issac George who is somewhere high on the food chain. He appologized for my problem, he was professional and very helpful. They charged all the fees and assured me that he would do his best to make the proper changes and adjustments. I am completely satisfied with the result and customer service. My 1 word of advice is to: Read EVERYTHING you sign Take names, numbers and dates of all occurances Do reasearch on suspicious activity Do not let anyone rush you into signing the papers Be honest with your complaint! I wish everyone success with whatever problem they may have in the future.
