Report: #1119889

Complaint Review: Americas Best Contacts and Eyeglasses - Orange Park Florida

0 Updates & Rebuttals

Reported By:

Tom D. - Jacksonville, Florida,

Submitted:

Updated:

Author Not Confirmed

Why?

Americas Best Contacts and Eyeglasses

6001 Argyle Forest Blvd. suite 18b-19 Orange Park, 32244 Florida, USA

Web:

http://www.americasbest.com/store-list/orange-park-fl-32244/

Categories:

Opticians

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Americas Best Contacts and Eyeglasses Americas Best Eyeglasses Horrible Doctor and Staff Orange Park Florida

This is the detailed event as it happened with all dates...

Dec. 26, 2013	First Visit (Eye & Contact Exam)

	I left the office with a trial pair of contacts which was the original
	strength because they didn’t have the prescription in stock the Doctor said
	I needed. Said they would order and notify me when in.

Jan. 06, 2014	I received a call that the contacts were in.

Jan. 07, 2014	I received a call that the glasses were in.

Jan. 08, 2014	I called the store ahead to make sure both contacts and glasses
	were in. I picked them up on the same day.

Jan. 10, 2014	I called and complained that contacts were not right, the left eye was blurry
	they said they would talk to the Doctor and call me back. They called me
	back and said the Doctor had another strength for me to try and pick up.

Jan. 12, 2014	Went by Sunday, they were closed.

Jan. 13, 2014	Went back on Monday and the Doctor came out and said they didn’t
	have the correct strength but to try these +5.5 for both eyes "Soft Meds".
	I did not try the contacts right away because I was trying my new
	eyeglasses 2 days while I was off work.

Jan. 16, 2014	I tried the contracts +5.5 for both eyes and they were horrible, I could
	not keep them in my eyes, kept popping out and blurred vision.

Jan. 22, 2014	I called to get my prescription so I could go somewhere else to
	buy contacts with the original prescription +6.0 left eye and +5.5
	right eye, and they said to come get it. When I got there, they said
	they could not give me because I never had a follow up with the
	Doctor since my first visit. I was never told that was the policy. Why
	didn’t they tell me this since I had made so many calls and visits
	sinced December 26, 2013. They scheduled me for next day to
	see the Doctor.


Jan. 23, 2013	Came in to see the Doctor but when I got there I never talked to the
	doctor but instead they just gave me one contact +6.0 for my left
	eye and said they would order new trial lenses +5.75 for my left
	eye and +5.5 for my right eye in two different brands and was told to
	wait for them it could take up to 10 days.


Jan.23, 2014	I filed a complaint to their corporate office online on the same day
	(January 23rd) and the corporate office called me back on the 27th.
	I explained all the above ordeal and they said they would check into
	it and call me back in 24 hours. It took 5 days for a call back.

Jan. 28, 2014	Corporate Office called me back letting me know they would be
	in that day and the local office would call as soon as they received
	the shipment to let me know they were in. A few hours later, I received
	a robocall that the lenses were in.

	I went in that afternoon to pick up +5.75 for my left eye and +5.5
	for my right eye. Through all this ordeal I never complained about my right
	eye, it was always about my left eye. To my surprise both brands were
	both +5.75 for left and right eyes as marked. I questioned what they had
	done and they went back and talked to the Doctor and came back
	out and said all 4 lenses from two different manufacturers were all
	for my left eye even though the contacts were clearly marked as
	L and R. I became upset with all their lies and shoddy practices and
	questioned their negligence and business practice. The lady I
	was dealing with at that time made some calls to find a match for
	my right eye +5.5 because I refused to mix and match different
	brands in each eye. She found one at Target Optical and I had to
	go pick it up. She tried to justify mixing and matching different
	brands as being common. I have worn contacts for 30 years and
	never had to mix and match different brands.

	ALL OF THIS TIME, THE DOCTOR NEVER OFFERED TO
	RE-EXAMINE MY EYES AGAIN.

	I WANT A FULL REFUND FOR THE EXAM AND THE EYEGLASSES SINCE THEY
	ARE NOT USABLE WITH THE WRONG PRESCRIPTION THEY MADE THEM TO.