in december 2017 , i sent in coins to be graded . i took pics in case they were lost in the mail . in january . to my surprise some of my coins where different . i called the company and said there has been a mistake for they sent me different coin that are not the coins i sent in . i talk to paul delice he basicely told me there is nothind i can do for he would say he clean them .i ask to speak to a maneger . he said he was . i said i would like to speck to the owner he said he was the owner , i sent my coins back and to this day i am out of two coins value over four thousand dallers. so if you sent in coin to be graded at anacs and they come back cleaned chances they are not your coins. i didi a cross over . that means they change holders an if thet don't meet your grade they will leave in hold my holder was broken in to so if you did a crossover and came not grade able check you case to see if it is cracke or broken in to