- Report: #822730
Complaint Review: Antioch Nissan - Antioch California
Reported By:
ChevyMan -
Antioch, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Antioch Nissan
1831 Autocenter Drive Antioch, 94509 California, United States of America
Phone:
9257552600
Web:
www.antiochnissan.com
Categories:
Business Rating:
(0)
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Antioch Nissan Antioch Auto Center Both Assistant Sales Manager and Sales Manager not Honest, they DID NOT keep PROMISE, BEWARE!!! Antioch, California
Hi, my wife and I just bought a used 2010 Chevy Cobalt from Antioch Nissan at 1831 Auto Center Drive. We are NOT HAPPY with the Assistant Sales Manager, Richard Garcia and the Sales Manager, Mark. Richard Verbally agreed and promised to give us a set of 4-Matching Tires and a 2nd Set of keys for our car before we signed the check to buy the car. After a month of calling and going to the dealership, Richard kept saying they didn't get the pats in yet.
On 1/13/2012, My wife and I went there and they said Richard no longer works there and Mark, the Sales Manager, refused to speak with us. He sent his co-worker Jeff to tell us that since Richard is gone, Antioch Nissan is no longer responsible for his verbal promises and they were not willing to work with us to resolve these issues.
After I said I was never going to buy a car there again, they ask us to leave and threatened to call the police if we didn't. We left unhappy and filed a complaint with the BBB, Better Business Bureau. The car runs good and we are happy with the car, but not with the Sales Management. BEWARE***MAKE SURE YOU GET PROMISES IN WRITING BEFORE SIGHING CONTRACT*** This is a lesson learned, I really thought a dealership Managers word was good as gold, I was wrong.
On 1/13/2012, My wife and I went there and they said Richard no longer works there and Mark, the Sales Manager, refused to speak with us. He sent his co-worker Jeff to tell us that since Richard is gone, Antioch Nissan is no longer responsible for his verbal promises and they were not willing to work with us to resolve these issues.
After I said I was never going to buy a car there again, they ask us to leave and threatened to call the police if we didn't. We left unhappy and filed a complaint with the BBB, Better Business Bureau. The car runs good and we are happy with the car, but not with the Sales Management. BEWARE***MAKE SURE YOU GET PROMISES IN WRITING BEFORE SIGHING CONTRACT*** This is a lesson learned, I really thought a dealership Managers word was good as gold, I was wrong.
2 Updates & Rebuttals
M.
Antioch,California,
United States of America
Antioch Nissan's Response
#2REBUTTAL Individual responds
Thu, January 26, 2012
My name is Mark and I am the General Sales Manager at Antioch Nissan. These items were discussed with the customer at the beginning of the negotiation but due to his price demands when the car deal was made, he was informed that there was simply no room to include those items.
Anything we agree to do, we put in writing as a condition of sale, on a Due Bill form. If nothing is promised, the customer signs a due bill that states that the vehicle is sold "as-is". This procedure ensures that everything is properly noted and that there is no misunderstanding.
When the customer returned to the dealership at a later date, we discussed the terms of his deal and he was reminded that we did not agree to provide these additional items. He became verbally abusive and aggressive toward my staff and to several other customers who were in the dealership at that time. Contrary to what he said, I did not refuse to speak to him. It happened to be a very busy Saturday evening and I had several deals on my desk that required my attention. This person began to be physically aggressive toward my staff and was so out of control that customers and staff were concerned for their safety and he was asked several times to leave. I finally had to ask him to leave or the police would be called to physically remove him.
Voicing discontent in a public form, valid or not, is a reasonable way of venting his frustration. However, being verbally and physically aggressive to my staff and causing my customers to be concerned with their safety is not reasonable.
To my knowledge, this is the first and only complaint lodged against our sales team since I have been at this dealership. We have a great reputation for customer service and have always worked well with our customers. We will always take care of a valid safety concern, or honor anything we promise to a customer.
Jim
Orlando,Florida,
USA
Why Did You Give In?
#3Consumer Comment
Sun, January 15, 2012
You clearly stated you would sign the check only after they replaced the tires and provided the keys. Then you go on to say you've purchased the car. A reasonable person reading your report would deduce you gave in and signed the check which took away your bargaining position. Why did you do that? You threw away the power you had and now you wonder why they "forgot" about you! Do you not have respect for yourself? Should they honor their promise? Of course! But the Sleazy American Car Business being what it is means you and I need to be smart consumers and not play doormat. You took away the incentive you had for them to keep their word. End of story. But there's more...
Are you under the impression the BBB is some government agency and they can't wait to help you? Guess what? The BBB is not part of ANY government and has ZERO powers to do anything. The business of the BBB is to SELL memberships and these PHONEY accreditations to anyone who wants to buy one. You will find the worst con artists in town have a PHONEY ACCREDITATION and a PHONEY A+ "rating" only because they bought one.
There is nothing you can do here. Since you do not even have this in writing, you cannot even take this to small claims court. If you did, the dealer's defense will be that very reason.
