- Report: #1271149
Complaint Review: appliancesconnection.com - Nationwide
Reported By:
gmacrock81 -
Overland Park, Kansas, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
appliancesconnection.com
Nationwide, USA
Web:
appliancesconnection.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
appliancesconnection.com Knowingly Shipped Damaged Items Brooklyn, NY Nationwide
We ordered a hood from your website in the fall of 2014. As a result of some unforeseen circumstances with the project, in addition to the birth of my second daughter (she had a rather long stay in the NICU after her birth), we were only able to open the package a few weeks ago.
Upon opening the package, we realized it was damaged. To make matters worse, we noticed that the package had already been returned by a previous customer due to this damage. Your company decided to ship it to me anyways.
I spoke with Calvin in your support department who informed me that he could offer a 50% discount on a new hood. I have made several attempts to get in touch with him and have sent him multiple emails.
At this point we are going to file a complaint with the BBB (not that it matters to you, as the business already has a NR as the official rating). We will also be filing a suit in small claims court with our local district.
Its not about the money to us. Its about the manner by which you run your business. Calvin has a responsibility to follow through with his commitment to honor the 50% discount he offered.
This company knowingly ships damaged items in the hopes that the customer will not notice.
