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Report: #1310548

Complaint Review: Aqua EWP - San Antonio Texas

0 Updates & Rebuttals

Reported By:

kkl1905 - Canon City, Colorado, usa

Submitted:

Updated:

Author Not Confirmed

Why?

Aqua EWP

1326 N Trinity St San Antonio, Texas, USA

Phone:

(210) 737-8000

Web:

www.aquaewp.com

Categories:

Plumbing

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Aqua EWP Robert Atlas Open thievery San Antonio Texas

I was interested in capacitive deionization to treat my high TDS well water. AquaEWP was the only option in the U.S. at the time. I did my homework. The company had been around for many years and the founder had published several articles.

The problem began immediately. As soon as he received payment, I was told the unit wouldn't ship for 4 weeks. That time came and went followed by a series of lamer excuses and ridiculous lies. After a few months, I demanded my money back. Then there was a sequence of "it will ship next week". I finally filed a BBB complaint which he never responded to; now has D+ rating. Since then, he's promised to return my money a couple of times - never happened.

15 months later, he still has my money and I never received anything except lies. This is a one-man company (Robert Atlas) that is completely unethical and will likely have no qualms about 'keeping' your money. You have been warned.

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