Complaint Review: Arcade Services - Barrington, Medford New Jersey

I had an issue with a pinball machine, so I called this guy up after finding a web page online. I called him up and he agreed to come out for $125 just to look at the machine! Well... he was here for about 20 mins. He told me there was something wrong with one of my cpu boards in the machine. He said he would have to take it to this guy in Phila, Pa. where he could diagnose what was causing the problem. He also told me this would take at least 3-4 weeks! Although I wasn't happy about the turnaround time I let him do it, because I just wanted it fixed and hey it's not the end of the world if it doesn't happen overnight.

I paid him $125 for the trip out, plus I gave him another $25 towards the repair on the board. Well.. a month went by and I didn't hear anything from him! I called him numerous times and finally after many attempts he called me back! Not to say that it was fixed, but the board never made it to Phila, Pa. after all this time! I just wanted to know when it was going to be done and when I will have my game back in operation! He couldn't tell me when or how this was going to happen in the near future because it turns out he owes the business in Phila, Pa. money!! So no way would that guy look at any cpu board he brings in!

When I got Gary on the phone he told me that he is having money issues, and is robbing Peter to pay Paul at this time! I was infuriated that this guy took my $150 cash, knowing very well that he couldn't provide a decent repair service for my machine. By the way he called me back when I threatened to go to the police over this matter. I was able to get my cpu boards back as well as $75, but still he wasted over 2 months of my life and caused me some sleepless nights over this. Now I am in the process of having someone come to my house to repair it on the spot! Which means in addition to the $75 I already wasted, I have to pay someone else to fix the problem that should have been fixed long ago. 

He drove up in a piece of s**t station wagon and I knew I should have just sent him away! When I called a reputable business offering pinball repair services, they said they have had other complaints frm other people in regards to this same guy! He told me about the taking of the boards, cash, etc. and then leaving and not coming back! Now most people would probably just chalk it up as a loss and move on but I don't want anyone else to have to go through what I have gone through with this guy. 

There is no way he should be allowed to be in business and keep ripping people off because he is so down on his luck. I still don't feel good that he got $75 and wasted over 2 months with this. I told him he has no idea what customer service is. He can't be that reputible if he is only taking cash!

Buyer beware!!! He is located in South Jersey and goes by the name of Arcade Services. Very generic name, but I have also included his webpage as well. He advertises on Craigslist for services! 

I told him I wasn't happy even with the $75 out of my pocket and nothing fixed. I also advised him that I am not the type of guy you want to screw over! He told me to take the boards over to Phila, Pa. myself to get them fixed, etc. and then I should call him back up to finish the job!

Are you serious?!? Why in the world would I ever trust or call you back ever again?!? Good riddance... NEVER... EVER... use this clown! http://www.arcadeservices.biz/