1psuviking
Atco,#2Author of original report
Fri, January 11, 2013
You came out and gave me my boards and $75 out of the $150 I spent to fix what?!? NOTHING!!! I had to repeatedly call you over and over again with no response. Finally I thought I am going to file something with the BBB and/or call the Police! Finally that got your attention and you called me back telling me that you are robbing Peter to pay Paul because of your financial situation. You wasted over 2 months of my life and wasted my money. As a customer I feel like I still got screwed! Then when I called someone more reputible, they told me they have heard stories from other people about you and your services. The guy I called said, "I have heard similiar stories from other people, that he comes out, tells you what the problem is.. takes the board or boards.. and your cash, then when you try and call him, you can't get a hold of him!
This is exactly what happened to me! You also told me you were robbing Peter to pay Paul! WTF? You knew you had or have financial issues before you ever set foot in my house. I call that deceptive and wrong! I treat customers like a professional and expect the same when I require service of somekind. The right thing to do was comeback, give me my boards and all of my money! The $75 was the least I was going to find acceptable. So... you got to keep $75 for coming out and here and accomplishing nothing!
I told you I was still not happy and I never said I would call you back. You said, "yeah call me back when you have the boards fixed and I will finish the job." Nothing mentioned... "at your expense". You would have probably tried to bill me to finish the job, but that was never going to happen! You made a bad first impression and never followed through. You never took the boards to the guy in Bensalem, because your account with him wasn't in good standing. That was before you came out here to look at my machine. So you knew how bad of a situation you were already in and I trusted you.
Yeah.. you saw my new Hot Shot pinball game and the fact you played a couple of balls I thought you had balls to do so! You treat customers the right way or it will comeback to haunt you. So I hope you are happy and satisfied with your $75. I hope this honest and fair report of your business ethics or lack thereof was worth it. I hope this doesn't happen to anyone else. I told you I am not the guy you want to piss off or take advantage of. Now you know why...
Arcade Services
Audubon,#3REBUTTAL Owner of company
Fri, January 11, 2013
Most of my customers understood the situation and the personal problems I was going through at the time and stood by me.
Your instructions were followed to the letter. You told me to refund you half the money and return the circuit boards. I did so. I did perform a service call that diagnosed your problem. I was there for an hour. I did not have a working spare cpu board for your machine. I told you where to take the boards for repair and also offered to come back and finish the job at my expense. You agreed to that. You also showed me you new pinball. There were no bad feelings at the time. Yet you still post this review.
Thanks to all the customers that are pleased with my service.