- Report: #1163516
Complaint Review: ARS Rooter - Internet
Reported By:
Dooped in the carolinas -
Columbia, South Carolina,
Submitted:
Updated:
-
Author Confirmed
Why?
ARS Rooter
Internet, USA
Phone:
803-754-0600
Web:
www.ars.com
Categories:
Business Rating:
(0)
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ARS Rooter Failed to stand by the commitment they made to me Columbia Internet South Carolina
I visited my local Home Dopot store on Mar 25, 2014 looking for a toilet flap. I was apporached by a man sitting inside the store advertising FREE heating and air inspections. I stopped and was handed a card from ARS and set up an appointment for Mar 27, 2014.
Matt from ARS came to my home and explained what he was going to do, which was to check my outside heating and air unit and give me a report on his findings. he came back inside and said that my unit was working at about 60%, but that he had to check the second part of the unit, which was located in my attic, in my bedroom closet.
In doing so, he stepped on a water line and broke it. Water was everywhere. my son ran outside and cut the water off. By then, all my clothes, my ceiling, my carpet and walls were soaked. Matt called his company and explained what had happened, and told me what was going to be done next..
The plumber came, fixed the pipe, and turned my water back on. Servepro came out and set the fans up to dry up the water. I was told to take my clothes to the cleaners, which I did, and Matt said that he would send someone out to spray the ceiling, put my insulation in the attic and shampoo my carpets.
After 37 call (all made by me) and four months later, one of which clothes and boxes were spread all over my bedroom, I am still waiting to have my carpets to be done.
I don't feel that it should have been my burdon to keep calling them to find out whan the project that they set into motion would be completed! And 4 monthe is far too long to wait for it's completion.
Please, when you see these people coming to your homes, do not let them out of your site. They will not perform as they indicate to you that they would.
1 Updates & Rebuttals
No longer dooped in the Carolinas
Columbia,South Carolina,
Satisfied Customer
#2Author of original report
Tue, August 05, 2014
I made a complaint against ARS in Columbia SC. My complaint was not about the quality of their service, nor was it about their pricing. Mine was concerning a promise they made to me when things did not go well during a free heating and air inspection. I will not list the circumstances again, but will say that as of 8/5/2014, the promise made to me has been kept and I have been made whole.
I felt that if I could air my dissatisfaction to the world, the fair thing to do would be to also air my satisfaction as well.
Thanks Tracey for all your help!
