Arvada Optical
Arvada,#2REBUTTAL Owner of company
Sun, April 19, 2009
Cindi came in for an exam and purchased glasses. She waited 2 days before calling us and demanding a refund. I told her she may refuse/return the frame since we were able to put it back in stock to resale, but that her lenses are custom made lenses and once ground could not be stoped or returned. I told her if she would of called us in time we could of called and had her lens blank grinding cancelled. I called and our wholesale lab they had already begun. I did tell her for any reason if the lenses were not correct we could remake them at no charge, but that we could not refund her for the lenses. She was very rude and used a lot of profanity to us in the store and in person. As you can see from her article this is a completely false claim. Dave Denver, CO U.S.A