Complaint Review: Assist2Sell - Santa clarita California

If you have a client that is not satisfied with your service, let them go.  Do not force yourselves on them.  Do not lie that you did any work.  Do not lie that you sepnt any money.

You've already made money from me.  Thousands.  Just let me be.

All other agents do not have a problem letting go of clients that do not want them.  They just move on to the next one.

Again, if your client dont want you, let them be.  Simple

Customer Service 101

We have been in business in Santa Clarita since 1999.  We pride ourselves for being professional and for running a professional real estate brokerage.    The company is headed by both my wife and I who are both fully licensed Real Estate Brokers with over 27 years of experience with involvement in thousands of real estate transactions over the years.

Our business and reputation is based on giving our customers the best information, options, and best aggressive marketing campaign for selling a home for a fixed fee commission.  We have many, many satisfied customers and many being repeat clients and referrals.  Some of our clients have been other licensed real estate professionals from other companies because of our good reputation and value we provide them that even their own companies could not match.

Our aggressive marketing campaign is results driven with a strong on-line presence, a strong and visible community presence, we are long time members and in good standing of multiple local real estate boards and associations, we have a referral network and are involved in professional networking and yes we do save our client's money. 

We do a thorough and full market analysis for all of our clients as an appraiser would do.  We advise our clients on market conditions, recommendations to get homes ready for sale.  We offer a full service to our clients.

It is unfortunate having to sell your home only 3 months after purchasing it.  It is tough to gain any increase in home value and real appreciation in the same home within that short of time.

Not all of the facts cited in your comments are clear or correct.

During the 3 weeks of the listing, within the first 2 weeks we were asked by you to make 2 price changes down then back up again, take home on and off the market because you were going to rent your home out, did not want a real estate sign in front of your home advertising your property limiting drive-by and neighborhood marketing, we offered and recommended that we do an open house but because of rain you asked the night before that we did not do.  You were very specific on open house times and made changes to the times. Our listing agent advertised the open house and accommodated all changes for you.

By the 3rd week, the home was off the market with advertising halted per your request.  Yes, there was one showing in the first 2 weeks with feedback from the buyer's agent that their client felt the home was overpriced for a home built in 1978 in mostly original condition.  After the feedback from the buyer's agent you asked us again to increase the price $60k more over and above our original recommended list price, would be a very tough sale regardless of advertising and marketing or incentives.

A listing is not a trial.  It is a commitment to be aggressive and all do our part and make effort, spend money and time to get the home sold.

Of course, agents from other companies will feed consumers against Assist2Sell because we have done well and are taking business away from them.  This is a competative business.  I have heard complaints about tradtional companies and agents from my clients as well and I have been known to agree with my clients.

A garage conversion that was made to this home would also affect the value and limit certain buyers looking for use of a traditional garage. 

The average time on the market with our original list price for your home and for homes going in to escrow in your neighborhood is about 31 days, with some homes on market as long as 129 days listed by other companies.  Yes, we had your home on the market for 2 weeks and it did not sell in the 2 weeks with all of the factors above.

It would have been nice, but we did not make $40k representing you when you originally purchased your home.  

Max F Tennies, Executive Director/Broker of ASSIST2SELL Real Estate in Santa Clarita, CA