- Report: #1165420
Complaint Review: Assistive technology Services - Internet
-
Author Not Confirmed
Why?
Assistive technology Services
Internet, USA
Phone:
615-562-0043
Web:
http://assistivetechnologyservices.com/pavdii.html
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Assistive technology Services ats Company does not honor warranty! Internet/Ebay
I purchased an emergency phone system on 7/13/13. I notified them of a problem with the keys on 6/18/14. The company delayed until they connected me with the manufacturer, who agreed that the unit was defective. It took until 7/18/14 to make this determination. They now inform me the unit needs to be replaced by the warranty date (so says Louisa, the customer service rep. I spoke to). I emailed them back asking for their advice on how to handle the defective unit, but they will not respond.
4 Updates & Rebuttals
david s
orinda,California,
Denial of responsibility
#2Author of original report
Wed, August 06, 2014
This company appears to deny being involved.
I can paste an email received from them if needed.
their signature is as follows:
------------------------------
Blessings,
Luisa Buzard
Customer Service Representative
Assistive Technology Services
(615) 562-0043
--------------------------
Luisa refuses to give me any supervisor or manager contact information.
it appears as if this company is a scam.
They have answered the above number.
They have put me in contact with the manufacturer or an employee - it's hard to tell without any other information from them.
ATS
Other,This person is not a customer of ours. They have the wrong company.
#3UPDATE Employee
Wed, August 06, 2014
They have the wrong company. We have absolutely no record of ever shipping them a product. Any customer issues are quickly and professionally resolved. If any customer has any problems we are always happy to go the extra mile to help.
david s
orinda,California,
My reponse
#4Author of original report
Tue, August 05, 2014
It is unfortunate this company denies any involvement with my claim. The address to which i have been talking to these people is ATS Customer Service <[email protected]>. the telephone number is (615) 562-0043. This customer service person refuses to share any other company contact names or numbers.
It was bought over a year ago, however... the claim came in before the warranty had expired- the company simply delayed any action until the warranty had expired.
Since I put this claim out on the internet, including contacting EBAY where I bought the item, they have extended the warranty a couple months for me. thank you RipoffReport, Better Business Bureau and EBAY.
ATS
Tennessee,Not A Customer of ours
#5UPDATE Employee
Mon, August 04, 2014
It looks like this order was over a year ago. Todays date is 8-4-14. We are not sure who this person is. We have no record of selling anything to this person. We can be easily contacted by emailing [email protected] or calling our support number. All warranties and return policies are quickly honored and responded to. They must have the wrong company.
