- Report: #1439961
Complaint Review: AT&T Mobility - Lutz Florida
Reported By:
Robert -
Hudson, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
AT&T Mobility
1408 Dale Mabry Hwy unit 116 Lutz, 33548 Florida, United States
Phone:
813+613-3116
Web:
https//www.att.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
AT&T Mobility Jose Morales changed my cable, cellulare phone service, internet provider, and removed my home phone. Lutz Florida
I asked for a replacementget a text reply for my LG phoenix 2 cell phone. He (Jose Morales), showed me how I could save money If I switched to AT&T from Spectrum. The model he used is flawed. It doesn't take into considerarion that I had a DVR as well as unlimited text and data. I instead ended up with an iphone 8 which is an entirely different mode of operating system. He said "Just call me", and I'll help you. I didn't want to bother him with the hundreds of questions I had on HOW TO operate this phone. Because of his SMOOTH sales technique I now have the least amounts of channels, no DVR (instead I have bare bones package). I now have my fico score reduced by 24 points. In a 2 year contract wherein If I break it I have to pay for each month remaining n the contract. Anywhere I go I have no coverage. My cell phone only operates near my home as I have no internet connection. He charged me $699.95 for the ohone. another $50.00 for a case. If I want to watch saved shows it's another $99.95 for the DV
This whole LIE that he used to show how I would save money by switching from Spectrum to AT&T is just that, a LIE. I have lost ALL my contacts because he couldn't find them. This process took 4-1/2 hours in their COLD showroom which had my sinuses swollen shut. It was under these conditions I agreed. This was a mistake. Fortuneately I have 14 days to return it all. I received NO paperwork which I could read. All I got was a tablet to sign my name 3 times. Then, after many attempts to get a text reply from him I was ignored. This method of duress should be banned from this companies methods to sell a senior citizen something he never asked for to begin with. His last name is Morales I say he has no morals.
I'm just lucky I didn't shut off my Spectrum Internet service as he told me to do. This is the pits. They have aquired direct TV and are working on Frontier. They used an authorzed AT&T technician to install the new bare bones cable box. Then they tell him the survey results will cast a palor on his installation. Yet, he is actually installing Direct TV equipment using AT&T's logos. This install took 4 hours. He installed a cable through to ceiling which was routed down the wall so it could go into the living room. I also have an extra outlet next to the already exidting one which just ends with no fitting at its' end. This is the worst experience I've had in many years. Totally unacceptable.
