Report: #644514

Complaint Review: Att Uverse - Internet

0 Updates & Rebuttals

Reported By:

sparkylaca - , California, United States of America

Submitted:

Updated:

Author Not Confirmed

Why?

Att Uverse

Internet, United States of America

Phone:

Web:

http://www.att.com/u-verse/shop/index.jsp?fbid=2BON42XfVJB

Categories:

Internet Service Providers

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Att Uverse Excessive and unwarranted reconnection charges Internet

Uverse reconnect fees

I just got hit with these and am furious!

I was not having any economic problems at all, just failed to get informed of the non-payment. I can now see what happened:

I had made a payment, but the online payment setup was storing an old bank account number that be used accidentally if you don't hit the drop down just right and select, which must explain why their customer service person told be my prior payment was returned or whatever.

Here is what so angers me and tells me to dump their service for another:

I was the first person to get their service in our area more the six years ago

I spent too much time convincing neighbors to use it as well and had to fight like crazy to get a few of those new account benefits.
Although they email a monthly billing reminder, they never simply sent another indicating lack of payment or planned disruption of service....email is the best way to reach someone these days and ATT does not get it.
They don't indicate on the screen that they have purpsoely disrupted your service leaving you to toil for hours trying to fix it and avoid them the cost of sending our their their tech guy.
Although I paid immediatly while on the phone via the web, they took the FULL 24 hours to restore my services while the customer service people told me 2 to 4 hours at most! t so, I had only clicked on the pay button on their website ONCE but their customer service person told me that I was double charged and was that OK? I said, what? Why would I want to double pay?...they then said many people do.....strange response, but they then credited one back.
Later, I did dig up a notice from them, but it was not in an envelope that would get your attention and my wife had placed it with other bills to pay....usually you make them PINK or RED or the like so we know to pay attention.
We found NO messages on our answering system indicating intent to interrupt our service.

All of this trouble due to a confusing drop down box on their website....GREAT!

And to add insult to injury...they hit me with $65.00 in fees to turn it back on??? How about credit for the 24 hours it was off but paid for??

I would love to hear why anyone would keep their services under these circumstances.

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