Complaint Review: at&t wireless - Dallas Texas

I ordered a phone online from the carrier and i was told that i had 14 days to return the phone and also the restocking fee if i decide to return the phone would be waived because i purchased the phone online so it sounded good to me and i went ahead with finalizing the deal i picked up the phone on jan 21st from the at&t store in paterson (301 main street) and the sales rep also told me i had no restocking fee and i had 14 days to return the phone i also explained the issues i was going through with my carrier and the reason i wanted to switch

well the same day i recieved a free samsung and decided not to keep at&t because a unexpected bill popped up and i couldnt afford it at the time so when i tried contacting the store in paterson several times and got no answer each time finally i gave up and contacted customer service and explained my situation to which i was assured there was no restocking fee....

the next day which was sunday i took the phone back only to be told there was a retocking fee and i was very annoyed because had i known this from the beginning or if the store answered their phone i would have known this so i left and called customer service and spoke to a guy in sales by the name of claude who said he didnt see anything about a restocking fee and to go back to the store with my sales reciept and talk to the manager which i did the next day and was told by joe the manager there wasnt anything they can do because policy changes all the time

i was also told by the sales rep in the store that other customers have came in saying the same thing and they still had to pay a restocking fee so i left and came back a couple of days later to pay the 36 dollar restocking fee and was told i was done that was it.......i get a bill a couple of days later for 150.36 i believe i was going to ignore it but decided to call at&t only to find out i had 3 days to cancel the service or i was responsible for the usage OMG i was livid totally because that was not explained to me at all when i ordered the phone why in the name of God would i take the phone back if i had to pay a bill anyway and wouldnt the 3 days be just as important as the 14 days if not more?

why would i keep a phone if i disabled the service does that make any sense so the customer service rep was really helpful by taking my auto pay off the account so my account wouldnt be billed and giving me the number to the collections department so i can explain my situation she also stated she noted my account with my issues so i contacted the collections department maybe billing anyway the lady told me that i had to only pay for the usage for 10 days.

i explained to her none of that was told to me only the 14 day return policy and no restocking fee was expressed to me and why would i return the phone i had to pay for so she told me the bill at the end of the month will be the final bill with all the other stuff taken off and just what i used for 10 days i had the phone although i probably used it twice maybe so im so infuriated with at&t and their lies and schemes to get folks to get trapped into getting a phone

all of that should have been made known to me i most likely wouldnt have gotten the service but at least i would have respected the honesty and chose to do business with them in the future or send folks their way but this has been a ultimate nightmare from beginning to end and getting ahold of corporate to complain is like finding a needle in a haystack please someone help me end this nightmare.