- Report: #1202682
Complaint Review: AT&T - Nationwide
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AT&T
Nationwide, USA
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AT&T Andrew Negligent Behavior, Lost Hours at Work, Inappropriate behavior Tulsa Oklahoma Nationwide
My family and I have been loyal AT&T customers for over 10 years and have had issues here and there but nothing serious until I recently moved into a new apartment and had U-Verse installed.
My u-verse installation was scheduled for January 17th from 1-3. Unfortunately due to a busy work schedule I unknowingly had to return to the office Saturday and work from 10 am to 6pm.
At around 12 o'clock I received a call from an unknown 918 number and because I was busy at work, I could not and did not answer. No voicemail was left and because I could not have a lengthy conversation I text the number saying "Who's this?" And the response I received was nothing more than "Andrew".
Not knowing who "Andrew" was I sent the number another text and said "Who?" To which he finally replied "Your att tech I am here to install your internet" since he was an hour early and I had asked a family member, my grandfather, to be there around one I replied to Andrew let him know that he was early and that someone would be there at one o'clock.
After he had installed the unit everything seemed to be over and done but I received another text from Andrew, which at this point made me feel somewhat uneasy as I thought that he should have called and left a voicemail, saying that he had left a tool at my apartment and when would someone be home to let him in to get it. Now a days you can never be to cautious with strangers so I told him that he could pick it up from my apartment office that following Monday, January 19th.
Andrew responded by saying "It needs to be today or Sunday" this I felt was highly inappropriate as it was Andrews negligent behavior that put him in this position. Having already called att to tell them about my experience and that I felt uncomfortable they had informed me that they had emailed his supervisor and told him to contact me directly as well as told him that Andrew could pick up the tool Monday in my apartments main office.
Andrew I suppose was not satisfied and went into my Apartments office and talked to management asking them to let him into the apartment to get his tool. My apartments then contacted me and said when will you be home to let him in to which I repsonded "I am at work and cannot be home and have already instructed Andrews supervisor saying that he can pick up the equipment Monday in my apartments main office. He then told us that he could not do Monday because he was "Going on vacation" again that not being my problem I could not leave work to accommodate this negligent employee.
Andrew text me one more time and asked for his equipment today. I did not respond because I too was at work and needed to focus on the project I had been working on. My grandfather could not reconcile the situation either as he had to attend a friends funeral and there were no other options available.
Att decided that the best course of action was then to call the police on me. I received a phone call while at work saying that they were going to press larceny charges against me if I was not home in 30 minutes. I explained to the officer what had happened and that I was busy at work about 45 minutes away from my apartment but Andrew, having lied to the police officer saying that I did not respond to his text asking for his equipment, that I told him and his supervisor that he could pick up on Monday at the office, the police officer continued to ask that I returned home to give the man his equipment.
I then had to call my grandfather and ask that he leave where he was, having to leave my grandmother alone at a restaurant, and go to my apartment because, as att told me "he could lose his job" not that I was at work and could lose mine for his negligent behavior. Att continously reminded me that they were trying to come to a "peaceful resolution to this issue" ... Doesn't seem like calling the police is peaceful. His supervisor is to contact me in Monday but I'm not so sure he'll be much help either.
