- Report: #1344492
Complaint Review: Auctionmaxx - Canada
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Author Not Confirmed
Why?
Auctionmaxx
Canada, Canada
Web:
Auctionmaxx.com
Categories:
Business Rating:
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Auctionmaxx, Auction Liquidators, Online Shopping, Consignment, Surplus, Misguided Freight, Lost in Transit Auctions Banned from the site as I requested consideration, sent a complaint letter using guidelines from Consumer Protection which included the issues, desire for Company to contact me to resolve issues, deadline and action willing to take if no response. Toronto, ON
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Numerous issues with products: faulty, missing pieces, wrong item in box, not working, overheating etc. Upon bidding and purchasing other items, I hired someone to move the faulty goods to my vehicle, encountered road closures, messaged the store as they close at 4:00 on a Saturday. They shipped some of the products, relisted others (no explanation of why certain items were selected for relisting), charged "restocking" fee for items that weren't removed (as I wasn't there for items to be removed from the shelves). Sent an email expressing my frustration, requested contact to reach a settlement, including a deadline and outlined action to be taken if they failed to respond. As a few of the items I had originally bought/won were relisted, I sent an email requesting that my account not be closed as I wanted to rebid on certain items. They closed my account the following Wednesday and removed all the bids and purchases made. I attended the Store location with items to be returned, spoke with Jessica who understood my frustration. I left feeling that we had reached an understanding and I requested that my account be reinstated. They responded 5 days later showing that my account couldn't be reinstated. As I kept getting updates, bidding status and watched items but couldn't login, I re-registered.
I purchased over $1600 worth of goods, paid in advance and sent an email advising company of such. Upon attending the location, selecting additional items from the store to be paid at checkout and to pick up the paid items, I was advised that I was "banned" as due to the "threats" in the letter and that they "took threats seriously". After reviewing the email, I explained that it was a standard letter, that it clearly showed a desire to negotiate and that as a good customer, businesses generally do their utmost to resolve issues in order to retain buyers. The purchased items were refused to be provided and a refund was issued. They refused payment for the items in the cart. All of this was done in front of other customers. Another check out person even escalated my embarrassment by saying "the answer is NO" when I asked if there was someone else I could speak with. This is unacceptable, demeaning and contrary to Public Rights.
