- Report: #705070
Complaint Review: autopartsdealer.com - Internet
Reported By:
pmcarter3 -
Gilbert, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
autopartsdealer.com
Internet, United States of America
Phone:
Web:
autopartsdealer.com
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Business Rating:
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autopartsdealer.com Rip-off return policy Internet
I needed to return a product and contacted customer support and was basically told – we have a hassle free return policy – you just need to pay for the “Free Shipping” and pay for the shipping to send the product back. When I checked in to the cost to ship back it’s a whopping $65 when I thought I was ordering this product from Irvine CA right next to AZ. Now I will be out of pocket $130 and have received nothing that I can use.
I don’t know of any company (that’s still in business) that advertises free shipping but if you need to return an item – they charge after telling you it was free shipping – that doesn’t make sense????
I don’t know of any company (that’s still in business) that advertises free shipping but if you need to return an item – they charge after telling you it was free shipping – that doesn’t make sense????
1 Updates & Rebuttals
REALLY EDUCATED CONSUMER
United States of AmericaBUYER BEWARE!!!!
#2Consumer Comment
Wed, March 16, 2011
I wish I read all the reviews about this company before I purchased anything. I am not one to ever write reviews but this can not continue any longer! They advertise free shipping...OK... but still charge for handling....OK...but when you want to return or cancel a product..oh boy...then the hell begins. I was told that my product, which has been delayed for shipping for weeks, when it was listed as available. cannot be re routed to their supposed, returns dept. And guess how much the return shipping on my 233, item cost? over two hundred dollars. Why oh why did i ever buy anything from them. Please heade my warning and stay away. I will not let this one slide. Its an abuse. Check their Better Business Bureau Rating in LA...D... . I should have not been tempted by the low price. Now I am stuck with an item I cant use. I was even willing to purtchase a more expensive item, hundreds of dollars more, in an effort to negotiate saving myself the shipping and having them cancel the order... no good. oh and try calling customer service or emailing them....you guessed it..it dont work...BUYER BEWARE!!!
