- Report: #1066816
Complaint Review: AVG TECH BUDDY SERVICE - Internet Internet
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Author Not Confirmed
Why?
AVG TECH BUDDY SERVICE
Internet, Internet, USA
Phone:
18773563769
Web:
avg.com
Categories:
Business Rating:
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AVG TECH BUDDY SERVICE TechBuddy Service crashes laptop, AVG will not refund money Internet
I had minor problems with my laptop, paid AVG for full year TechBuddyService, $199.99.
They did not fix my problems, after complaining about this they worked on the laptop again, the laptop crashed, hours later they got the laptop somewhat running again but there are all kinds of major problems with it now.
The laptop freezes up all the time, system restore is not working, important system data has been deleted, start up has problems etc.
I requested a refund on the phone, after several calls I was told AVG was going to submit the refund for review.
Then I received an email telling me that they had to charge me for their service and someone more experienced could work on my laptop problems.
I emailed back twice telling AVG about the problems their TechBuddies had caused and requested a refund since they have a money back guarantee. So far AVG has been ignoring my emails.
1 Updates & Rebuttals
delprete
LEESBURG,Florida,
AVG refunded money day after Rippoff Report filed
#2Author of original report
Sun, July 14, 2013
AVG send me an email stating that they are processing a refund, saying that the email they sent me that they will have to charge me for their service was sent to me in error.
