- Report: #2702
Complaint Review: Bank of America - Chicago Illinois
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Author Confirmed
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Bank of America
Chicago, Illinois, U.S.A.
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Bank of America phony late charges
My mortgage is thru B of A. I used to mail my payment by the 3rd of the month, but noticed that it was never posted to my account until about the 17th of the month. I work downtown Chicago, and Bank of America is right across the street. I thought why mail it and risk getting late charges when I could just as easily cross the street and pay it at their facility. Well, last month, I paid it on the 9th at the bank, and about the 23rd of the month I got a letter from them saying they never received the payment, and tacked on late charges. Luckily, when you pay at the bank, they issue you a receipt.
I called the customer service number and reported that I made my payment at the bank itself, and that I had a receipt to prove it. She told me that she would remove the late charges, and not mark my account late, but in the future it would be wiser to just mail my payment, as it takes the payment processing facility three weeks to get the payment from the bank, as they are 'on different systems'.
How stupid. I will continue to pay it at the bank and fight a late charge, as I realized if the payment processing facility loses it I have no proof that I even sent it. At least, paying at the bank, I can prove that it was paid on time.
I called the customer service number and reported that I made my payment at the bank itself, and that I had a receipt to prove it. She told me that she would remove the late charges, and not mark my account late, but in the future it would be wiser to just mail my payment, as it takes the payment processing facility three weeks to get the payment from the bank, as they are 'on different systems'.
How stupid. I will continue to pay it at the bank and fight a late charge, as I realized if the payment processing facility loses it I have no proof that I even sent it. At least, paying at the bank, I can prove that it was paid on time.
