- Report: #652558
Complaint Review: Bank of America - Internet
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Bank of America
Internet, United States of America
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bankofamerica.com
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Bank of America does it again: ATM miscounts money deposited and says they never got it Internet
i put in a cash deposit of $600 into a BofA atm and the screen said you just deposited $500 instead of the $600 i did. i took the receipt and ran inside panicked, and they told me i had to call the 1-800. i did and they issued me a $100 credit but said it would take 6 weeks for them to check the atm and resolve the claim.
i just now got the letter in the mail and it said they *never found any extra cash* in the atm so they are taking the $100 back out of my account. i just did a few google searches and see a lot of cases like this. i really feel like they could be scamming with this and if no one posts or complains they will get away with it. i am going to post my story along with others on as many sites as i can find and also file a complaint with the BBB.
i know i put in $600, but because it is my word against theirs i will never see that money again. such a terrible feeling and unless i speak out, this will continue to happen to others for a long time. if you read the other reports, there are pages of reports on this site alone that are people with experiences just like mine. if we are all thieves like b of a accuses us of, why on earth would we take the time to post accounts. if i was trying to scam them i would be like oh, darnit, didn't get them this time and leave it at that. but because we really did lose the money that is why we are as mad as we are!
i just now got the letter in the mail and it said they *never found any extra cash* in the atm so they are taking the $100 back out of my account. i just did a few google searches and see a lot of cases like this. i really feel like they could be scamming with this and if no one posts or complains they will get away with it. i am going to post my story along with others on as many sites as i can find and also file a complaint with the BBB.
i know i put in $600, but because it is my word against theirs i will never see that money again. such a terrible feeling and unless i speak out, this will continue to happen to others for a long time. if you read the other reports, there are pages of reports on this site alone that are people with experiences just like mine. if we are all thieves like b of a accuses us of, why on earth would we take the time to post accounts. if i was trying to scam them i would be like oh, darnit, didn't get them this time and leave it at that. but because we really did lose the money that is why we are as mad as we are!
1 Updates & Rebuttals
MovingForward
Wellington,Florida,
United States of America
Never deposit cash into an ATM!
#2Consumer Comment
Tue, October 19, 2010
I totally believe you. Did you know that not all ATM's are serviced by the bank to which it is connected?
For example I bank at a branch of Chase and the ATM that is located in the lobby of the freestanding branch is serviced directly by Chase. HOWEVER, the driveup ATM that is outside in the branch parking lot, labeled "Chase" is not. Seems weird to me, but they don't mark their ATM's with any sort of sign indicating which ATM is serviced by a third party.
You are less likely to get any positive resolution from any ATM serviced by a third party. There is no incentive for the third party servicing the ATM to correct its mistake. There is no incentive for BOA to correct its mistake. In fact, there is an incentive to make errors because the $100 obviously went somewhere other than to your account. If the branch was open, why not take the extra five minutes and go through the drive through tellers to make your deposits. IMO its too risky to deposit cash - even with the 'photo' ATM's. Why give someone an extra $100 for that five minutes you saved on the initial deposit?
