Complaint Review: Basil Resale Center - Williamsville New York

First I was told the vehicle had one owner...that one owner was Enterprise. Then they tried to down play it after I found out from another dealership that because the car is an SUV and more of a family car people don't drive "crazy". Everyone knows that when people rent a car they don't care what they do to it whether it's an SUV or a Sports Car. The fact is that they LIED.

Next: the Sirius radio didn't work and they said I had to call Sirius to turn it on. (It also said online looking at the vehicle I got 1 year of Sirius radio from the dealership which I never got!) (I am assuming the many people who rented it used that up) It took me 2 weeks on the phone with Sirius to find out that it was the car and another dealership had to replace it by riping off the dashboard and putting in a new chip! (thank god I got the extended warranty)

Next: the heated seat I purchased which wasn't included has wirers showing that still isn't fixed. Button for AC and Air Flow through Car still isn't fixed and doesn't light up Back passenger door was squeeky. A tire popped 3 days after getting it which I had to pay. ( potentially not there fault and not blaming them just saying all the problems I have had) The plastic panneling on the passenger and driver seats both broke off. My car was getting fixed 3 weeks after purchased and was at a repair shop every weekend for 3 weekends then again for a week. They did not accommodate my needs of needing a 4 door vehicle in a timely or professional manner. I was given no gas also once I got the 4 door car that was extremely scary to drive because it was loud, hydroplaned in rain and had 131,000 miles. I called both locations for help and they did not return my calls when I was having issues with the GM (Doug at the transit road location) or when I had issues trying to get a 4 door car. when my car went in for service for a week and I used the rental car there was a bill of $103, they expected me to pay it but I refused because the bill was for something that was broken when I purchased the vehicle.

The back windshield wiper needed to have new wiring and was not covered under the extended warranty. Basil Resale took the vehicle to the dealership and the dealership would only allow them to pick it up and the bill was in their name NOT MINE! Doug the GM was extremely disrespectful to me as a customer and called me rude names under his breath which I heard. (B****). I do not enjoy having issues with a 2014 SUV nor do I like to complain but when you spend 22k on a vehicle you expect it to work great and not have any problems within 2 weeks. I have had this car for a little over 2 months and has been services 4 times. I would call this veichle a lemon. Doug tried blaming me for the issues but these issues were there when I bought it. Doug also said I am rude and others agree with him. OF COURSE I AM GOING TO BE UPSET MY BRAND NEW CAR IS A DISASTER!! When you purchase a vehicle from them be careful and get the whole truth.

My suggestion is to go to lots of dealerships and see which ones respect you and treat you as a customer. Basil Resale does not know how to treat customers now that Doug is there. He is crude and ignorant. once you sign those papers and find out 10 things wrong with the vehicle it isn't their problem its yours and you will have many issues trying to get your vehicle up to par. MY SUGGESTION: DON'T EVEE BUY FROM ANY BASIL COMPANY!!!!