Complaint Review: Beau Derma - Internet

I purchased a sample of Beau Derma for $5.95.  I don't recall a 14-day trial period or any information given to me about the refund policy or terms and conditions.  I received another package of Beau Derma in the mail and decided to call the company to find out why.  I had the same experience as the other complaint states:  I had to call the number to cancel.  I did not get a chance to speak to a person about it, so I made sure I cancelled.  I was given a referal number that I could barely hear on the phone.  I immediately went to the post office and asked what I could do to send back the package back.  I was told that I could refuse it and the post office would stamp it as "REFUSED" since it was never opened. 

I was told that the package could be tracked by the post office with the same tracking numbers that it was sent with.  I had the post office stamp the package and the post man gave me a receipt to document the transaction.  NOTE:  It's interesting that no person will answer the 888 number when you call to cancel, but you CAN get a person to answer if you call from another number, or 2 months after the cancellation of the previous order.  I am telling people this because when you call any 800 numbers (even if your phone number is typically blocked by your phone service) the merchant is allowed to see your number.  This merchant looks up their buyers by phone number.  It's convenient to not let the buyer speak to any human being when the buyer is still considered a "member" who is "tied to their bogus contract."

I disputed the transaction on my credit card and the credit card company looked into it for me.  Almost two months later, I received a letter from my credit card company stating that the transaction amount of $85.95 was valid because of the company's "terms and conditions."  I will be pursuing this further to try to get my money back since I no longer have the product, but am being charged a rediculous amount for a tiny little jar.  Note:  I also purchased a sample of Revita Eye through the same website (that will be a separate complaint) that supposedly had the same "terms and conditions" as Beau Derma, and I was charged $91.90 for an even smaller eye care product that was in a pump dispenser.  I also returned this product the same way as the Beau Derma.  I called the Beau Derma customer service number (888) 311-3372 and spoke to a woman with a dialect who told me her name was "Kelvin."  She told me she would not discuss the matter with me because I was disputing it on my credit card. 

 I asked Kelvin if Beau Derma was the same company as the Revita Eye Company and she said no, but that their shipments come out of the same warehouse.  When I disputed the Beau Derma and Revita Eye Transactions, they were both under the same Merchant, EYA EYEADVANCED (Merchant No. 3899000002644720).  I asked Carl (#1431057) from Revita Eye the same question of whether these companies were the same and he also told me no.