These people do not understand how to treat customers. If you go into this store wearing a coat in the winter time as most do or carrying a handbag larger than an envelope, be prepared to be followed around and treated like a thief. I even witnessed an employee accusing a customer who had just walked in the door with an exchange, of stealing the product. That was the last straw for me. I have never gone back and will never do so. The good reviews have been written by employees and family members. Do not waste your time being disrespected and demoralized. These people need to realize that without African Americans, they have no business. We can shut them down in a week's time. There are numerous new beauty supply stores in North Raleigh and the vast majority are very nice and respectful. If you live on the West side of town, there is a beauty supply store on Avent Ferry road where the employees are very, very friendly and welcoming.