- Report: #942590
Complaint Review: BeautyChoice - Internet
Reported By:
SavvyShopper -
Calabasas, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BeautyChoice
1606 S. Flower Street Los Angeles, CA 90015 90015 Internet, United States of America
Phone:
888-606-9874
Web:
http://www,beautychoice.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
BeautyChoice BeautyChoice.com Sold dirty used merchandise. Internet
I ordered a Cortex Turbo ION 4400 Ionic Hair Dryer - which was delieverd in one day. I was actually amazed that it came so fast and the price was right at $78.00
I now know why the price was so good.
First upon opening the box I was astonished that the cord was just shoved in the box and not wrapped up nicely.
Second there was no warranty information or instruction/user guide that you would expect when purchasing a new item.
Third it is clearly evident that the item I purchased was used as there are makeup stains and finger prints all over the item.
I tried calling their customer service number, but no return phone call.
Do not buy from this company!!!!
I now know why the price was so good.
First upon opening the box I was astonished that the cord was just shoved in the box and not wrapped up nicely.
Second there was no warranty information or instruction/user guide that you would expect when purchasing a new item.
Third it is clearly evident that the item I purchased was used as there are makeup stains and finger prints all over the item.
I tried calling their customer service number, but no return phone call.
Do not buy from this company!!!!
2 Updates & Rebuttals
Jennifer
Valencia,California,
United States
Customer received refund and new replacement item
#2UPDATE Employee
Wed, July 18, 2018
This customer received a refund in full and new item was sent to customer about six years ago. We don't sell used items as new, but in some very rare instances items are scuffed during transit and suffer damage that can make them look new. It might also have been mishandled at the factoy where the items was made, etc. We are confident customer is satisfied with outcome since we replaced items and provied a full refund.
Jennifer
Valencia,California,
United States
Reply from HR Department
#3UPDATE Employee
Tue, July 17, 2018
We contacted the employee who filed this complaint and have resolved this matter. She worked for our company in 2012 and she stated that her final paycheck was received late (apx 8 weeks), so she wanted company to pay her $752 in damages. All of her wages were paid on her last check (in 2012) and we were not aware that she had any issue since we had not been contacted since. She indicated she would remove her complaint from RipOffReport f we paid her these damages, so we did. We paid the damages, thus she posted a reply saying she was satisfied with the overall outcome. We wish her the best of luck in her future endeavours. Please note that she has posted that she is satisfied with the outcome and the resolution provided by our company.
