- Report: #66386
Complaint Review: Bedding World - Houston Texas
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Author Not Confirmed
Why?
Bedding World
13271 Bellaire Blvd, Houston, 77083-2635 Texas, U.S.A.
Phone:
281-988-7799
Web:
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Bedding World ripoff sending severe damaged merchandise through con-way transportation service and refuse to take responsibility Houston Texas
I have purchase a set of mattress from Bedding World of Houston,Texas. It was delievered throught Con-way transportation service, the mattress were arriving with very dirty plastic wrapping. Deliver guy asked me sign the receipt before he left.
After we open the wrapping, we found the mattresses were severely damaged.The fabric of at least 3of4 sides of each mattress were torn off.There were 5-6 quarter-sized holes and more than a dozen smaller-sized ones. Along with these holes were a couple of long,oily, and black residues on the fabric.Also a couple of corner pads on the mattresses broke off.
We immediate contacted shipping company as well as Bedding World. The owner of Bedding world blamed us should not to accept the package, if I don't accept it, how could I open the package and found the damage? I paid price for the new mattresses not the damaged or used one, no matter whatever the reason caused damage, Bedding World should held liability for the damage.
Because she sold mattresses to us and arranged Con-way to do the delivery. It been over two weeks,I haven't heard any word from Bedding world since last time I talked to her.
Zao
Greensboro, North Carolina
U.S.A.
After we open the wrapping, we found the mattresses were severely damaged.The fabric of at least 3of4 sides of each mattress were torn off.There were 5-6 quarter-sized holes and more than a dozen smaller-sized ones. Along with these holes were a couple of long,oily, and black residues on the fabric.Also a couple of corner pads on the mattresses broke off.
We immediate contacted shipping company as well as Bedding World. The owner of Bedding world blamed us should not to accept the package, if I don't accept it, how could I open the package and found the damage? I paid price for the new mattresses not the damaged or used one, no matter whatever the reason caused damage, Bedding World should held liability for the damage.
Because she sold mattresses to us and arranged Con-way to do the delivery. It been over two weeks,I haven't heard any word from Bedding world since last time I talked to her.
Zao
Greensboro, North Carolina
U.S.A.
1 Updates & Rebuttals
Kelvino
Greensboro,North Carolina,
U.S.A.
should have bought locally
#2Consumer Comment
Tue, September 02, 2003
Unfortunately, when purchasing an items such as bedding, situations like this happen frequently. Product as large as bedding must be shipped via common carrier (ie: tractor trailer). If you read your deal closely, it will say FOB (origin city) or the city in which the company you purchased from is located. When something is shipped FOB (free on board) origin city, any damage or claims resulting are between the destination customer and the freight company. The seller only acted as an agent between you and the freight company. If the packaging was visibly damaged, as you stated, then you had the right to make the driver wait while you unpacked it and inspected it. Never, ever sign for a package that has visibly damaged outside packaging. You signed for it as in "good condition" and there is nothing that you can do to get compensation. The seller won't offer you anything and the trucking company has documentation signed by you saying that the package arrived in "good condition". To avoid future issues...buy locally!! Just think...you live not 30 minutes from one of the largest Sealy mattress plants in the world and you order a mattress from Texas. How weird is that?
