- Report: #408449
Complaint Review: Bell Canada - Toronto Ontario
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Author Confirmed
Why?
Bell Canada
P.O. Box 593, Station A Toronto, M5W 1E4 Ontario, Canada
Phone:
866-317-3382
Web:
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Bell Canada Is Trying To Rip Me Off Bell is charging me for fees that they should not have and they won't admit their mistakes. What a rip off Toronto Ontario
I recently joined Bell (Canada) and signed up for their unlimited Asia-Pacific phone plan (which allows me to dial China and many other countries for a low fixed cost). Unfortunately when I set up my account over the phone, the Bell representative did not input my request for the Asia-Pacific plan. When I received my last bill, I was very surprised to see an amount owing of nearly $400 (about $300 more than I expected).
Immediately after seeing the bill I contacted a Bell representative, and everything was cool. She told me that she had information that I had requested Asia-Pacific unlimited plan from before, and basically apologized for Bell not installing it when they should have, and said everything would be fixed up - i.e. I'd get credited back for the expenses and put on the plan. Well, more than two weeks later, my amount owing still read approx $400, and I received no credits back.
I called back and unlike my pleasant converstation from before things turned 'uncool'. They basically treated me like a liar that I had requested this plan, and they told me that they had no information about me being credited back for the expenses. I asked them several times about why I was told that Bell had information that I requested the Asia-Pacific phone plan (from phone call before) and why they said I would be refunded, but they still insisted that they had no information about this, and directly told me that they could not do anything to credit me back. I kept on persisting, but still no luck. I even requested to speak with a Bell manager, but the supervisor refused to pass me on.
Something seems really strange. I believe someone at Bell made a poor decision to reverse their first decision, and they most likely deleted any information that would favour my case. I wish I had proof of my conversation with the nice Bell representative from before - but who records telephone conversations. Anyways, now I don't know what to do. It seems like Bell will not reverse their decision, and no one at Bell is being helpful to me now. Does anyone have a suggestion? What normal person would pay around $3 a minute to call China. Can't Bell see the logic, and treat me like I am honest person, or are they so cheap as try to burn me for a mistake they made? Any suggestions are appreciated (((ROR redacted)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Rossabrooks
Niagara Falls, Ontario
Canada
Immediately after seeing the bill I contacted a Bell representative, and everything was cool. She told me that she had information that I had requested Asia-Pacific unlimited plan from before, and basically apologized for Bell not installing it when they should have, and said everything would be fixed up - i.e. I'd get credited back for the expenses and put on the plan. Well, more than two weeks later, my amount owing still read approx $400, and I received no credits back.
I called back and unlike my pleasant converstation from before things turned 'uncool'. They basically treated me like a liar that I had requested this plan, and they told me that they had no information about me being credited back for the expenses. I asked them several times about why I was told that Bell had information that I requested the Asia-Pacific phone plan (from phone call before) and why they said I would be refunded, but they still insisted that they had no information about this, and directly told me that they could not do anything to credit me back. I kept on persisting, but still no luck. I even requested to speak with a Bell manager, but the supervisor refused to pass me on.
Something seems really strange. I believe someone at Bell made a poor decision to reverse their first decision, and they most likely deleted any information that would favour my case. I wish I had proof of my conversation with the nice Bell representative from before - but who records telephone conversations. Anyways, now I don't know what to do. It seems like Bell will not reverse their decision, and no one at Bell is being helpful to me now. Does anyone have a suggestion? What normal person would pay around $3 a minute to call China. Can't Bell see the logic, and treat me like I am honest person, or are they so cheap as try to burn me for a mistake they made? Any suggestions are appreciated (((ROR redacted)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Rossabrooks
Niagara Falls, Ontario
Canada
1 Updates & Rebuttals
Rossabrooks
Niagara Falls,Ontario,
Canada
Everything OK now
#2Author of original report
Thu, January 08, 2009
After a few failed attempts to get my situation resolved, a higher level employee at Bell finally decided to see my side, and all of my problems with them have been resolved - thank goodness!
