- Report: #301035
Complaint Review: Best Buy For Business - Minneapolis Minnesota
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Author Confirmed
Why?
Best Buy For Business
P.O. Box 9312 Minneapolis, 55440-9312 Minnesota, U.S.A.
Phone:
877-393-1038
Web:
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Business Rating:
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Best Buy For Business Best Buy for Business is a rip-off Minneapolis Minnesota
Best Buy for Business misrepresented a Thinkpad laptop and it did not work as described and in fact, didn't work at all. When I called they said, "Not our problem" They refused to take it back...said I had to call Lenovo to get a return authorization. Of course Lenovo says, "No you have to go back to the seller."
I called and complained to Best Buy again and finally said, if you don't do something, I will request my charge card, under the consumer credit protection laws, to recall the money. They said - go ahead.
So I have.
Don't deal with them...they are a cheat!
Allen
Westminster, Colorado
U.S.A.
I called and complained to Best Buy again and finally said, if you don't do something, I will request my charge card, under the consumer credit protection laws, to recall the money. They said - go ahead.
So I have.
Don't deal with them...they are a cheat!
Allen
Westminster, Colorado
U.S.A.
1 Updates & Rebuttals
Kristy
Beverly Hills,California,
U.S.A.
BBFB return policy is horrible
#2UPDATE EX-employee responds
Fri, January 18, 2008
I never worked in BBFB (Best Buy for Business) but rather Geek Squad.. I just read through the offical return policy on http://www.bestbuybusiness.com/bbfb/en/US/adirect/bestbuy?cmd=BBFBReturns basically three really bad things.. #1) if an item is opened at all.. it's non returnable period.. except if defective.. #2) most defective items you have to call a sales rep who will attempt to resolve the issue over the phone if not .. they will exchange it for the same or like item.. (exceptions see #3) #3 if you buy Apple IBM, HP Sony (and the catch all) "and others" see your sales rep - these items must be RMA through the MFG.. I assuming the problem in your case is that .. there is nothing actually wrong with the laptop.. except that a specific software title you own doesn't run on it etc.. and that's why lenovo isn't issuing the RA# for you.. your right.. the return policy is horrible compared to other online reseller that would charge 15% restock fee on non defective items.
