Complaint Review: Best Buy Golf Supply - Golf Equipment Inc - Orangevale California

I write this update out of pure frustration mixed with a healthy dose of rage. I see the other poor people who have been ripped off and it just makes one wonder how this company manages to stay in business. I checked the Sacramento Better Business Bureau. In three years prior to December 2004 there were 84 complaints against this company with 65 having been resolved. This is verifiable on the BBB web site. This company cannot be trusted. Once again, it started as a response to one of Mr. Briggs' posting that the "Ping I 3 clubs cannot be manufactured because he received a letter from Ping telling them to stop producing them because of patent infringements." Strange how little regard he has for us, or the good folks at Ping. He still is advertising them on his brand new web site many months after that posting. I would bet if I ordered them under an alias it would be different. Here are some comments from his e-mails to me after we agreed on a different set. I feel terrible about all this and I particularly like the one that said he would have the sand wedge by Wednesday and finished with a smiley face :) Have a wonderful day and thank you for visiting Best Buy Golf Supply That Wednesday was the 17th of November. I've never heard from him since nor have I seen the clubs. He didn't even answer an e-mail I sent on December 6th. This has been going on since February of 2003. I for one am at a loss. I have made every attempt to give this man and his company the benefit of the doubt. I even told him that once I received the replacement clubs I would post again saying I was satisfied. There can be no doubt that this is the worst experience I have ever had trying to buy something on the internet. I buy many, many items on the internet and this is the only time I have been RIPPED-OFF. Mr. Briggs if you read this, do not bother to post a rebuttal. It is meaningless and a waste of time. I won't believe anything until I see either my money($201.00) or the clubs.

Hi Jack, We could not send those heads you wanted due to Ping sending us a letter to stop selling them. We thought they would let us but they will not. If you want another style please us know and we will get them out right away. Thank you again and once again we do sincerely apologize.

This is an update to the last posting provided by Ken Briggs at Best Buy Golf Supply on June 10th, which was in response to my posting on February 21st, in which he said, Hi Jack, Please give us a call and we will get this resolved for you. After two weeks of calls and e-mails, I finally got through on Tuesday, June 22nd. We agreed on a replacement set of irons and he said they would ship on the following Friday. A week later I e-mailed requesting tracking info. No response was received. I tried to call numerous times and could not get through. (Try Caller ID blocking, it works) Finally, on July 26th I got through and he said they had saved the shafts and put the new heads on them and they had shipped on Thursday July 22nd. On July 30th I e-mailed requesting tracking info and none was forthcoming. On August 4th I sent another e-mail this time stating that if I didn't have valid tracking info by August 13th I would make another posting on Rip-Off. That time HE called me saying that they were having trouble getting the heads from China and asked if I was trying to put him out of business. I responded by saying I wasn't interested in putting anyone out of business and that all I wanted was to get the situation resolved. I tried in vain to explain how important communication is toward customer satisfaction. As of September 21st, over six weeks later, nothing has been received and there has been no communication about the status. I sent another e-mail this time demanding a refund and stating that if there were no response to that e-mail, within 24 hours, I would post on Ripoff.Com and would file in Small Claims Court. No response has been received and I am doing as I said I would. I really would prefer not to have to do this. Ken has never been abusive to me as he has to others and if he had only lived up to his "Promises" this would not be necessary. What a shame.

Hi Jack, Please give us a call and we will get this resolved for you. Thank you BBGS-