seeworthy
Madison,#2Consumer Comment
Wed, June 27, 2012
Every manmade item on the planet breaks sooner or later. Yours was sooner. Big deal. That's what warranties are for. No company is sitting around twidling their thumbs waiting for your call so they have something to do. If you're lucky, for an extra fee an expedited service is sometimes available. A cooler or two with ice would have kept the items cold for a few days. Incidentally, the fridge may have been very hot to the touch, but no where near a combustible temperature. The fan is to cool the compressor and prevent it from failing. The compressor also has a thermo protection circuit.
So what company/manufacturer will you be using next that has a different policy with items that never break with service that will be at your house within the hour for no fee? Please let everyone know! If you fail to do so, we'll know where the real problem lies.
If the fear of a fire was eminent, why wouldn't you simply unplug the refrigerator??? Were you more concerned about the icecream melting and your milk curdling more than the house burning down? Unbelievable!
coast
USA#3Consumer Comment
Wed, June 27, 2012
You could have unplugged the refrigerator to prevent the possibility of a fire. Then you could have requested warranty service by contacting the manufacturer instead of Best Buy.