- Report: #675501
Complaint Review: Best Buy - Round Rock Texas
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Best Buy
3201 N IH 35 #600 Round Rock, TX 78681 Round Rock, 78681 Texas, United States of America
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Best Buy Wrecked my Christmas! Sold gaming system with missing parts to Santa Claus who gave this gift to my child! Round Rock, Texas
Santa went to Best Buy before Christmas to purchase an xbox for my son. It was a bundle including 3 games. Christmas morning, the gift was opened and the 3 "included" games were not in the box.
Dec 26, Santa went to HARDLY BestBuy, and was told at the customer service counter, Sorry about your luck. Write the manufacturer.
SO, Santa spent another $70.00at (Hardly) Best Buyso the kids could play the Xbox.
Mrs. Claus would have bought the games somewhere ELSE!
4 Updates & Rebuttals
Used and used up
round rock,Texas,
U.S.A.
in the process of making it good
#2Author of original report
Sat, March 12, 2011
After an hour on the phone, Best Buy offered to send us a giftcard to cover the purchase of three games. It was a sorry process, butthey have agreed to make it right.
Edgeman
Chico,California,
U.S.A.
Here is what you should do...
#3Consumer Comment
Tue, December 28, 2010
Instead of whining about the problem, do something proactive.
Look at this forum thread from best Buy's own website:
http://www.forums.bestbuy.com/t5/BestBuy-Com/Xbox-360-Holiday-Bundle-didnt-come-with-any-of-the-games/m-p/189377
After you read the thread, get your receipt ready and contact Best Buy.
Incidentally, Microsoft didn't have a holiday 2010 bundle with 3 free games. Their bundle came with 2 games. If there was indeed a third game then that would have been included by Best Buy.
Will
kingwood,Texas,
U.S.A.
"SANTA" should blame the company responsible
#4Consumer Comment
Mon, December 27, 2010
Bestbuy didn't rip you off it was the manufacturer/X-box in China who ripped you. If you want to really narrow it down it was that little chinese kid making 10 cents a day stuffing game boxes who did it. The kid was probably day dreaming about playing games instead of being forced to support his/her family while stuffing your kids bundled x-box!
Merry Christmas Santa.
Steve
Bradenton,Florida,
U.S.A.
Use a CREDIT CARD for ALL purchases!
#5Consumer Suggestion
Mon, December 27, 2010
Real simple solution. Usea credit card for ALL purchases of electronics, or sensitive items, major appliances, valuables, etc. Then, you just dispute the charge!
Done!
FYI...Debit cards with a Visa or Mastercard branding offer the same protection as a credit card.
