Daniel
Austin,#2UPDATE EX-employee responds
Tue, December 09, 2003
As an ex-employee of the Best Buy store in question I believe, from what your post stated, that you have not inquired enough about your computer. Number one: that particular Best Buy is a newer and smaller store. They do not carry parts for repairs on-hand warranty or not. Number two: if you bought an extended "warranty" from Compaq on your computer, it would be up to their discretion as to whether the parts that were sent to them were covered by that warranty. If you bought the "service plan" from Best Buy, your computer IS covered by power surges caused by lightning strikes. Number three: you should call back and ask more questions or go into the store and speak to a technician about your PC. Assuming what happened shouldnt be an option when you have that much of an investment on the line. Number four: checking the receipts at the door is standard policy for anyone leaving the store with or without merchandise in a bag. If you were leaving the store with a computer on a cart, then it is Loss Prevention's job to make sure you paid for it. They do it to everyone that leaves the store. And last, I worked in the computer department at that store and not a single one of us works on commission. We are there to get you what YOU need because no matter what you leave the store with, we get paid the same. If the problem is as drastic as you describe, I for one, would have spoken to a manager a very long time ago.