- Report: #69263
Complaint Review: Best Buy - San Marcos Texas
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Best Buy
200 Springtown Way San Marcos, 78666 Texas, U.S.A.
Phone:
512-396-9464
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Best Buy Computer sent for Repair. Said it would take a week, been over a month and no-one has good reason why San Marcos Texas
My home was hit by lightning over a month ago, damaging my Compaq Presario. Since I broke down and bought the extended warranty (after being solicited to do so 4 or 5 times), I felt confident that this repair job wouldn't be a problem. After a couple of weeks of waiting I finally called to check on the status.
I was told they had "parts on order" and that was the delay and it should be ready that week...that was two weeks ago. I thought it was rather strange that BEST BUY didn't have the parts necessary to fix my computer on site. I figure they are waiting for warranty parts to come in, which is ridiculous. They could use the warranty parts to put back into their stock, and use what they have already...My biggest irritation about this is the lack of communication...I still dont know what "parts" they are ordering, and they still dont know when my computer will be fixed.
I have spent thousands of dollars with Best Buy on Computers, upgrades, software, DVDs, music Cds,Televisions and more, and detest the un-caring and ignorant attitudes of their representatives. "Just Get that Money, and say whatever the customer wants to hear...Then forget about em."
And when they check my reciept at the door, after just watching me check out, I leave, feeling like a teenage shoplifter. The only crime here is how they treat their customers after they have spent their hard-earned money.
Jason
kyle, Texas
U.S.A.
I was told they had "parts on order" and that was the delay and it should be ready that week...that was two weeks ago. I thought it was rather strange that BEST BUY didn't have the parts necessary to fix my computer on site. I figure they are waiting for warranty parts to come in, which is ridiculous. They could use the warranty parts to put back into their stock, and use what they have already...My biggest irritation about this is the lack of communication...I still dont know what "parts" they are ordering, and they still dont know when my computer will be fixed.
I have spent thousands of dollars with Best Buy on Computers, upgrades, software, DVDs, music Cds,Televisions and more, and detest the un-caring and ignorant attitudes of their representatives. "Just Get that Money, and say whatever the customer wants to hear...Then forget about em."
And when they check my reciept at the door, after just watching me check out, I leave, feeling like a teenage shoplifter. The only crime here is how they treat their customers after they have spent their hard-earned money.
Jason
kyle, Texas
U.S.A.
1 Updates & Rebuttals
Daniel
Austin,Texas,
U.S.A.
I would have spoken to a manager
#2UPDATE EX-employee responds
Tue, December 09, 2003
As an ex-employee of the Best Buy store in question I believe, from what your post stated, that you have not inquired enough about your computer. Number one: that particular Best Buy is a newer and smaller store. They do not carry parts for repairs on-hand warranty or not. Number two: if you bought an extended "warranty" from Compaq on your computer, it would be up to their discretion as to whether the parts that were sent to them were covered by that warranty. If you bought the "service plan" from Best Buy, your computer IS covered by power surges caused by lightning strikes. Number three: you should call back and ask more questions or go into the store and speak to a technician about your PC. Assuming what happened shouldnt be an option when you have that much of an investment on the line. Number four: checking the receipts at the door is standard policy for anyone leaving the store with or without merchandise in a bag. If you were leaving the store with a computer on a cart, then it is Loss Prevention's job to make sure you paid for it. They do it to everyone that leaves the store. And last, I worked in the computer department at that store and not a single one of us works on commission. We are there to get you what YOU need because no matter what you leave the store with, we get paid the same. If the problem is as drastic as you describe, I for one, would have spoken to a manager a very long time ago.
