Online then by phone (they called me) I agreed to the 14 days free trial, 2 pac's each for $4.90, after receiving it 2 days later they deducted $94 for the Blizzard White and Bella at Home. When I called they told me that my trial time expired and I told them that I received just 2 days ago. They told me that the trial period was what was free and that I would still have to pay for the product. I told them please send me a statement about my purchase & return label then I will send you back. So they charge me $9.80 for FREE trial -->end up without trying & has to pay more money for return. She wasn't agree with it & said I have to pay for shipping. I put stop payment on my bank account. to many complains about thos co. COMPLETE SCAM