;
  • Report:  #1282487

Complaint Review: Blizzard White - Scottsdale Arizona

Reported By:
Jack - Chattanooga, Tennessee, USA
Submitted:
Updated:

Blizzard White
www.blizzardwhite.com Scottsdale, Arizona, USA
Phone:
866-711-2835
Web:
www.blizzardwhite.com
Categories:
Tell us has your experience with this business or person been good? What's this?

Charged a product to my charge account 

 

I did not order the product.

 

Did not get a chance to cancel.

 

Jack

Chattanooga,TN



1 Updates & Rebuttals

Ms. Halloway

USA
Response to Jack — Chattanooga Tennessee USA

#2UPDATE Employee

Fri, June 24, 2016

Hi Jack.

 I am sorry if you were not fully aware of how our Trial Promotion works. 

When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.

Our company does not ever refer to the trial products as free samples. The free trial is the period of time the cx has to try the product. A trial period. If the cx exceeds this trial period and no contact has been made our company to cancel, the cx is automatically enrolled to our monthly subscription program.

These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. Our representatives are advised to inform the customers to check their spam inbox for this confirmation email if they do not see it in their personal inbox. 

I hope this can help clear up any misunderstandings about our trial promotion. Again, I genuinely apologize for the unpleasant experience. Please feel free to reach back out to us if you have any further questions about our terms and conditions. Thank you.

Sincerely, Ms. Halloway

Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
//