- Report: #461967
Complaint Review: Blockbuster - Carrollton Texas
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Blockbuster
2150 N. Josey Ln #132 Carrollton, 75006 Texas, U.S.A.
Phone:
972-242-0065
Web:
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Blockbuster Carrollton, Addison, TX Blockbuster has charged unauthorized late fee's to a credit card on file Carrollton Texas
I opened my credit card bill last month for a fairly new credit card (approx. 6 months old) and was surprised to find a charge for Blockbuster Video in an amount a little over $5. I called the store to find out how they could have charged my new credit card without my authorization, and I was told it was a charge for 'late fee's'. I asked since when a credit card number was taken and charged for late fee's that were not even more than a week late, and it hadn't been 2 weeks since, and was told it was 'in my contract' that they were entitled to charge the credit card on file when late fee's acrue.
For ONE: I can GUARANTEE that isn't in MY contract. I opened my Blockbuster account over 14 years ago, and didn't own a credit card.
I was told I needed a credit card on file only recently at this location in order to be able to rent certain video games for my son-in case they were not returned-understandably, but NEVER told that same card would be used for any movie late fee's. Late fee's are always either charged upon my next rental before I can rent, or billed to me in a paper bill since I first opened my account in the 90's. Never changed.
I told them I want this credit card removed from my account. There are times when I could be at my max, and a charge from them could put me over charging me an extra fee.
They said I couldn't not remove that number without closing my account.
I swore to not rent from that location again.
Today, I opened my new credit card bill for this month, and guess what? ANOTHER charge, this time for over $17!!! This time it says "Blockbuster, Addison TX", but since it's summer, and I have 5 children, I have been to this particular Addison location atleast every 3 days to rent a game or movie and if ever there's a late fee-I pay it right then and there. I was just there 3 days ago renting movies and a game and paid a $1 late fee I had at that time of rental, so how do they get $17...?!!!
This is clearly abuse of customers cards. I will now completely cancel my Blockbuster account if they will not remove this card. They could give a courtesy call, recording, paper bill if it's that significant for them to recoup the late fee's in less than 14 days!!!
I've seen many other reports of people's credit cards being billed without notice. This is nothing less than credit card fraud. I smell another class-action lawsuit.
Txcouple
Farmers Branch, Texas
U.S.A.
For ONE: I can GUARANTEE that isn't in MY contract. I opened my Blockbuster account over 14 years ago, and didn't own a credit card.
I was told I needed a credit card on file only recently at this location in order to be able to rent certain video games for my son-in case they were not returned-understandably, but NEVER told that same card would be used for any movie late fee's. Late fee's are always either charged upon my next rental before I can rent, or billed to me in a paper bill since I first opened my account in the 90's. Never changed.
I told them I want this credit card removed from my account. There are times when I could be at my max, and a charge from them could put me over charging me an extra fee.
They said I couldn't not remove that number without closing my account.
I swore to not rent from that location again.
Today, I opened my new credit card bill for this month, and guess what? ANOTHER charge, this time for over $17!!! This time it says "Blockbuster, Addison TX", but since it's summer, and I have 5 children, I have been to this particular Addison location atleast every 3 days to rent a game or movie and if ever there's a late fee-I pay it right then and there. I was just there 3 days ago renting movies and a game and paid a $1 late fee I had at that time of rental, so how do they get $17...?!!!
This is clearly abuse of customers cards. I will now completely cancel my Blockbuster account if they will not remove this card. They could give a courtesy call, recording, paper bill if it's that significant for them to recoup the late fee's in less than 14 days!!!
I've seen many other reports of people's credit cards being billed without notice. This is nothing less than credit card fraud. I smell another class-action lawsuit.
Txcouple
Farmers Branch, Texas
U.S.A.
1 Updates & Rebuttals
Nuggets
Stroudsburg,Pennsylvania,
U.S.A.
Terms can change at any time.
#2UPDATE Employee
Wed, June 17, 2009
If you read any of the store's literature, the store has a right to change their terms and conditions at any time. Your store is probably not even doing late fees any more and that's what YOU'RE calling it. It actually works like this...since you probably threw your receipt away, I'll explain it for the umpteenth time. You get a rental item and have a set number of days. Games are 5 days, movies are 2 or 7 days. You then get an extra 7 courtesy days of viewing/playing time WITHOUT being charged. After that 7 extra days, the item is then charged to the credit card on file because you've kept it out so long that the company assumes you enjoyed it SO MUCH, you want to keep it. So, you're charged the price of the item as if it were for sale previously viewed. Now, after it charges to the account/credit card on file, you then have exactly 30 days from the selling price to bring the item back. If you do get charged and return at item, it's 1.25 per item, which, four items is 5.00$. I don't know what store you rent at, but it seems as though that's what it is. And good luck renting video games in the future if you don't want your CC on file because it's needed to rent out the new games. You may bring your games back in an okay manner of time, but some people could go to 5 stores in a day, rent 3 games at each store and never return them. So, thank those people that ruined it for everyone.
