- Report: #510052
Complaint Review: Bob Lanphere's Beaverton Kia - Beaverton Oregon
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Author Not Confirmed
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Bob Lanphere's Beaverton Kia
4450 SW Hocken St. Beaverton, 97914 Oregon, United States of America
Phone:
8668506543
Web:
http://www.beavertonkia.com/
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Business Rating:
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Bob Lanphere's Beaverton Kia Used Deceptive Tactics to Sell Extended Warranty, Beaverton, Oregon
Bob Lanphere's Beaverton Kia used deceptive tactics in the financing office to get me to essentially pay 3000 dollars over MSRP for a Kia Soul.
First, they made me wait for an inordinate amount of time to ensure that I would be eager to finish the deal by the time I finally saw the finance guy. Then, when I did see him, all three deals he showed me were monthly payments for different amounts than the salesman quoted me outside.
The finance guy cleverly and deftly drew my attention away from the actual amount I would be financing to draw my focus to the monthly payment. All three financing offers he showed me included the dealership warranty. He did everything he could to make it appear that getting the car without the dealership warranty and paint sealant was not possible with the good financing.
I believe this tactic is call "Loan Packing," where the dealership "packs" the loan with their warranty and other highly profitable "services" in order to increase the size of the financing package.
When I got home, I realized that after a "market adjustment" of an extra 1000 dollars and their warranty package tacked on I ended up paying 21500 for a car that has a sticker price of 18500. I was not shown this number before I signed the contract. The finance guy had to know there was no way I would sign it if I had seen it. There was a lot of paper moving subtly around that desk, blocking certain parts of the contract from view at opportune moments.
No information was technically "inaccessible," but the finance guy was very clever about which information he emphasized and what he didn't. Obviously the final sale price was not emphasized, or else I wouldn't have paid 3000 dollars too much for the car.
Nothing that has occured between me and the finance department has been above board. If Bob Lanphere's Beaverton Kia really cared about their customers, they wouldn't use deceptive tactics to milk them for more profit.
First, they made me wait for an inordinate amount of time to ensure that I would be eager to finish the deal by the time I finally saw the finance guy. Then, when I did see him, all three deals he showed me were monthly payments for different amounts than the salesman quoted me outside.
The finance guy cleverly and deftly drew my attention away from the actual amount I would be financing to draw my focus to the monthly payment. All three financing offers he showed me included the dealership warranty. He did everything he could to make it appear that getting the car without the dealership warranty and paint sealant was not possible with the good financing.
I believe this tactic is call "Loan Packing," where the dealership "packs" the loan with their warranty and other highly profitable "services" in order to increase the size of the financing package.
When I got home, I realized that after a "market adjustment" of an extra 1000 dollars and their warranty package tacked on I ended up paying 21500 for a car that has a sticker price of 18500. I was not shown this number before I signed the contract. The finance guy had to know there was no way I would sign it if I had seen it. There was a lot of paper moving subtly around that desk, blocking certain parts of the contract from view at opportune moments.
No information was technically "inaccessible," but the finance guy was very clever about which information he emphasized and what he didn't. Obviously the final sale price was not emphasized, or else I wouldn't have paid 3000 dollars too much for the car.
Nothing that has occured between me and the finance department has been above board. If Bob Lanphere's Beaverton Kia really cared about their customers, they wouldn't use deceptive tactics to milk them for more profit.
1 Updates & Rebuttals
Flynrider
Phoeix,Arizona,
U.S.A.
Finance guys are very clever.
#2Consumer Suggestion
Sat, October 17, 2009
What you describe is what goes on at every car dealer I've ever done business with.
"When I got home, I realized that after a "market adjustment" of an extra 1000 dollars and their warranty package tacked on I ended up paying 21500 for a car that has a sticker price of 18500. I was not shown this number before I signed the contract."
Those numbers would have had to be on the contract for the contract to be valid. While I have no doubt he made every effort to direct your attention away from those numbers, the bottom line is that you signed the contract without fully understanding what it said. There's not much recourse for you if you do that.
Whenever I buy a car, I walk in with the attitude that they are going to attempt to have me sign a contract that contains all sorts of things I don't want. In the past 30 yrs., car dealers have never dissappointed me in that respect. I know that as long as I don't sign until I have read, understood and agreed with everything that is on the contract, I'll get the deal I bargained for.
