- Report: #1412409
Complaint Review: BodyCandyOutlet - Woodland Hills California
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Author Confirmed
Why?
BodyCandyOutlet
22704 Ventura Blvd STE 476 Woodland Hills, 91364-1333 California, United States
Phone:
(844) 406 6214
Web:
mindbodygear.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
BodyCandyOutlet Mind Body Gear They never shipped my product or refunded my money Woodland Hills California
I ordered two pairs of sunglasses (ad on Facebook). They never sent a tracking number despite repeated requests. Multiple emails saying they had shipped my order.
After about a month, they said my sunglasses were out of stock and they would issue a refund. I replied and this is the email I got:
"Your refund has been processed! We hope we have done everything possible to serve you.
Depending upon the banks involved, it can take 3 to 5 days for refunds to appear in your account."
No refund was processed. I sent more emails requesting a refund. This was the reply:
"Thank you for your kindest consideration! I processed your refund for you. Kindly allow another few more times for a notification from your banking statement regarding on with your refund status. I am sorry we couldn't be of better service to you on this occasion. Please do let us know if we may ever be of further assistance to you in the future. We would love to have an opportunity to do business with you again someday soon. Have a wonderful rest of the day!" Obviously not an English speaker. I doubt they are located in US, despite the California address given on website. I made numerous calls - always the same robotic recorded message. no one ever picks up. I was on hold for HOURS. I ordered this on August 2, 2017. I filed a claim with the BBB and the company did not respond to the complaint. Their website is not working anymore. BUYER BEWARE!!
