- Report: #1375899
Complaint Review: Booking.com -
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Author Not Confirmed
Why?
Booking.com
USA
Web:
www.booking.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Booking.com Rip you off and zero support!
This "company" on 3 occaisions has not provided the correct accommosdations!
The hotels we stayed in have images which are enhanced and did niot reflect the property in a true light!
Our most recent incident involved the Howard Johnson in St. Augustine, Florida. We contacted booking.com and they treated us with disdain and we feel the need to warn the public of their modus-operandi.
Here's the story:
Absolutely disgusting rip-off hotel and staff!!
We booked a quadruple room with two double beds and they put us in a single small room with one king bed. They told us there was no availability FOR OUR ORIGINAL PAID BOOKING upon checking in. Today, the "Manager" tells us it's our fault because we didn't ask for what we booked for and told us: "you can do what you want, i don't care!." Thus this review.
Beware when checking in. these guys put you into what saves them money, lie to you and then abuse you subsequently!!!
