- Report: #1159855
Complaint Review: Boost Mobile - Nationwide
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Author Not Confirmed
Why?
Boost Mobile
Nationwide, USA
Web:
boostmobile.com
Categories:
Business Rating:
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Boost Mobile Boost mobile improper business practice Nationwide
I have had my account with Boost Mobile for approximately 4 months. I then decided to switch to AT&T. I needed to keep the same phone # I have had for 4 years. I was told by AT&T that they can only transfer an active phone #. I then gave permission to AT&T to transfer the number from Boost Mobile.
With Boost Mobile, I always transfer the monthly phone bill amount to my boost wallet account around the middle of the month for the following month phone bill, which is normally due on the 7th of each month.
On June16th,2014 I transferred $55.00 to my boost wallet account for my phone bill due July 07,2014.
I transferred my service from Boost Mobile to AT&T on June 24,2014. I then called Boost Mobile customer service and ask to have my $55.00 refunded to my debit card used to make the payment. I was told that I cannot get my money back because when I transferred my phone #, all records associated with that phone # is permanently deleted, the representative further stated that I can kiss that $55.00 goodbye. The representative's name was deliberately withheld.
I would appreciate any assistance for retrieving my money as I am 61years old and on a fix income with social security.
Calvin
