- Report: #1196098
Complaint Review: Bradford Exchange - Internet
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Bradford Exchange
Internet, USA
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Bradford Exchange Ordered Daughter-in-law Jewel Box did not come with engraved name heart. Was told they would resent and it has been 2 months and I still haven't received it. Shipping date moved again. Niles Illinois
I ordered daughter-in-law jewel box on Oct 29, 2014 and received it on November 6 without the engraved name heart on the box. I called and after being on hold for 18 minutes and 58 seconds I was told to keep the original one and they would send me the engraved heart that I could attach with a "string". I said no I want a new box and they were to reorder.
On November 14 I called (on hold for 8 minutes and 16 seconds) and spoke with Bella who stated it was at the jewelers and would be forthcoming.
On December 2 I called (on hold for 23 minutes 11 seconds)and was put on hold for another 10 minutes while she spoke with her supervisor who said it was in reserve waiting to be shipping out.
I checked the shipping status on line and it said it would not be sent out until the 16th and I sent an email stating I was told on Dec 2 it was ready for shipping and it was for my daughter-in-law's birthday on 12-17 not for Christmas. I received an email stating it takes 4-6 weeks from the time I ordered it.
Today is 12-17 and I checked on line to see if it was sent out and it stated now that it won't be shipped out until Dec 22. It won't even make it here by Christmas.
This is terrible. I sent another email telling them how PISSED I am and how totally unprofessional they are as a company and should be ashamed of theirselves, but it does't matter to them.
1 Updates & Rebuttals
Chris
Niles,Illinois,
Bradford Exchange Jewelry
#2UPDATE Employee
Thu, December 18, 2014
Dear Sherrie,
Thank you for your posting. We're sorry that you have not received your order in time to give as a birthday gift. We would like to have the opportunity to review your account and determine the reason for the delay. Could you kindly please contact us at [email protected] with your name, address and/or account number. We look forward to hear from you. Chris
