- Report: #1378599
Complaint Review: brandrep - Irvine California
Reported By:
Concerned party -
Cuyahoga Falls, Ohio, USA
Submitted:
Updated:
-
Author Confirmed
Why?
brandrep
16812 Armstrong Avenue Suite 200 Irvine, 92606 California, USA
Phone:
(800) 405-7119
Web:
www.brandrep.com
Categories:
Business Rating:
(0)
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brandrep ,brandrep.com Lied about pricing, sent email with pricing then overcharged! Irvine California
I tried to cancl the service at the end of the contract, I was just not excited with the progress.
Upon receiving the cancel notce BrandRep called me and offer a reduced ratr to give them a little longer to show what they could do. I asked for a conformation e-mail, i was busy that day and didnt have the extra time to talk on the phone. The e-mail came stating the monthly rate would be 49.95 with a month to month service.
The next month I was billed 99.95. i tried contacting BrandRep directly thru e-mail and their internal message system. Without a reply, I filed a dispute with the credit card i used for an overcharge. The next thing I know BrandRep locked me out of the account access site and locked me out of my google page. Upon finaly contacting them on the phone, they were rude to me, sayd i was wrong about the overcharge even though i had an e-mail confirming the reduced price.
