- Report: #1280156
Complaint Review: Brilliant Skin Cream and Serum - Santa Ana California
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Author Not Confirmed
Why?
Brilliant Skin Cream and Serum
Santa Ana, 92799 California, USA
Phone:
1(877)498-0233
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Brilliant Skin Cream and Serum I was charged $195.88 in fifteen days after I ordered a free trial with $9.70 Santa Ana California
I ordered a free trial with shipping charge of $9.70 however they charged $5.39 and $4.31 separately ?
It was a gift for my wife.
She started using it after the shippment had arrived.
Three days later, her skin started showing severe rush with pain.
She discontinued using a product immediately.
Meanwhile I realized that the company was charging me $97.94 twice.
I called company and found out that I have to call two separate numbers.
First number,!(877)498-0233, I waited for about 55 minutes. The custoer service rep. refused to give me a refund but agreed to cancell my SUBSCRIPTION. The second number,(866)231-2199, it took 38 minutes to reach customer service.
This second customer service rep agreed to cansel my subscription and agreed to give me back $44.88.
Their advertisement says "FREE TRIAL" at first.
The company took a total of $205.58 from my account.
I Hope the company will refund $44.88 as the second customer rep promissed me over the phone.
I feel terrible to my wife who is still suffering of skin irritation and I am staarting new year 2016 with negative $205.58.
If anyone is conducting a class action lawsuit, I am in !
