- Report: #1512646
Complaint Review: Brinks Home Security - Dallas Texas
-
Author Confirmed
Why?
Brinks Home Security
1990 Wittington Pl Dallas, 75234 Texas, United States
Phone:
(800) 447-9239
Web:
https://brinkshome.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Brinks Home Security I canceled my month-to-month monitoring service, prior to the monthy renewal, then they sent me a bill for another month after I canceled, saying it takes 30 days to cancel Dallas Texas
I did not chose brinks home security for a monitoring service. They took over from Protect America, another monitoring company who went out of business. I never saw or never signed anything, (contract), from brinks except that I got a notification for where to make monitoring payments. I was on a month-to-month basis. I did not, nor do not, have any contract with brinks, however I continued to pay their inflated charges until I could get another alarm system or another monitoring company.
I bought another alarm system and signed up with another monitoring company. Prior to the end of the month, I called brinks, waited on the phone for 45 minutes, then finally got a rep. to tell them to cancel my monitoring. That rep. sent an email to me, with a "docusign" document, that I was required to sign to cancel my service. This document was ridicules! It said that I was to pay any fees that I owed, (I was paid to date), including any "cancellation fees" and that I had to agree to allow brinks to contact me, via phone, text, email, etc, with advertising, like it or not, to cancel their service. I didn't sign the document.
Now, I just received a bill for more than the monitoring fee, in the mail, stating that it takes 30 days to cancel monitoring and that I owe the new amount, before they will cancel my monitoring. Also, if I don't pay, they will report to credit bureaus.
This is out and out fraud! I will also be filing official complaints with the SC Attorney General, the Texas Attorney General, the US Postal Service and any/every other government agency who has jurisdiction over these scammer scumbags.
Do NOT, under ANY circumstances, get involved with this bunch of rip-off, fraudsters! I will be making sure that it will cost them a LOT more time and money to settle my case, than the amount they are demanding from me. It is amazing that a national company would stoop so low as this bunch has. YOU'VE BEEN WARNED!
