Texas Gal
Abilene,#2Consumer Suggestion
Thu, January 29, 2009
I ordered the 14day free trial and was charged 4.95 and then 69.95 for the 30 day supply if i choose to keep the free trial bottle of Bromalite. If I do nothing they will keep charging my acct 69.95 monthly and ship monthly the 30 day supply. If you do not want autoship you call them to cancel acct. Today i called and Cancelled my acct to stop future autoships/charges to my acct for Bromalite 866-897-0663. Then I called FitFactory 866-407-1022 to cancel the Web fitness site that i was automatically signed up for so that they dont charge me 29.95 monthly for. They gave me confirmation numbers so I will watch my checking acct to make sure they do not continue any charges. Hope the phone numbers help you communicate with these companies.
Conniea78
Encino,#3UPDATE Employee
Wed, January 14, 2009
Hello my name is Connie. I'm a customer service agent for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact my manager directly. Her email is [email protected] or if you call our customer service line 1-866-897-0663. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day. Connie, CSA Bromalite