- Report: #550703
Complaint Review: Broward Factory Service - Dallas Texas
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Broward Factory Service
2650 Lombardy Lane Suite G Dallas, 75220 Texas, United States of America
Phone:
800-634-0763
Web:
http://www.browardfactory.com/index.htm
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Broward Factory Service BFS Warranty scam - BFS cancelled by contract when they could not fix my dishwasher! Dallas, Texas
I have been paying BFS for home warranty and premium for air conditioners for almost 4~5 years, yet when I had continous problems with my dish washer instead of changing a new washer because they could not fix it - they blamed it on user abuse for having 2 roaches under the washer which caused the damage!
Scheduled an appointment for the 3rd time and on the day of the appointment I received a phone confirmation that a tech would be showing up between by 2pm that day. When no tech showed up I called and to my shock I was simply told - "sorry sir - your contract has been cancelled and no tech will be showing up"!
Astonished I asked for the manager Brian and he plainly told me yes he had decided to cancel my contract because I abused my dishwasher!
When asked why he chose to do that for my entire contract that covered air conditioning etc and why he had not called me prior & I may have decided t buy my own dishwasher instead if truly that was the issue - his curt response was " Well, I am sorry for that"!
He claimed BFS has already spent >$200 on boards repairs and not willing to spend anymore when I was abusing the dishwasher! Ridiculous when a dishwasher of the type I had could be replaced for $30 - he wouldn't answer why he simply hadn't chosen to just replace a new one for me!
BFS decided to terminate my contract without informing me and put me exposed to anything going wrong in my home for more than a week and avoided the cost of changing a new dishwasher when it came to that!
This company is a real cheat that cuts corners and never provides the service they promise even for a loyal customer with several years of patronage!
Their head office management LArry Herd never returns your call even though I was promised a response within 24 hrs!
The BBB should take stern action against this company before it rips off more people!
1 Updates & Rebuttals
JASON
DALLAS,Texas,
United States of America
NEW MANAGEMENT
#2UPDATE Employee
Wed, August 10, 2011
FIRST WOULD LIKE TO SAY SORRY TO SHAN OF PLANO TX. DALLAS BRANCH WENT THROUGH SOME MANAGEMENT ISSUES. I'M THE NEW MANAGER OF DALLAS AND ASSURE YOU THAT THOSE PROBLEMS DO NOT HAPPEN ANYMORE. ITS TOUGH IN DALLAS FOR THE SUMMER. NO MATTER HOW MANY TECHS YOU HAVE THERES JUST SUCH A LARGE AREA TO COVER. WE LOOK FOWARD TO SOMEDAY SERVICING YOU AGAIN TO PROVE THAT WE ARE 100% BETTER.
