- Report: #1446161
Complaint Review: Burger King - Morgan City LA
Reported By:
Nick H. -
Morgan City, LA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Burger King
6426 Highway 182 East Morgan City, 70380 LA, United States
Phone:
985-272-1838
Web:
https://www.bk.com
Categories:
Business Rating:
(0)
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Burger King Shortchanged Customer of $11 Morgan City LA Louisiana
On Jun 2, 2018 at around 6:30 P.M. I had ordered the 2/$6 deal and a 10-piece spicy nugget. When I received my order I noticed I was missing my nuggets. I informed the Burger King employee. She apologized and fixed my order of nuggets. It wasn't until later that night I realized when she had given my change I was only given the coin change. I wasn't given the dollars. I had initially taken out a $5 bill and when I decided to add the nuggets to the order, I ended up using a $20 instead of the $5 and quarters I had. So, when I put the $5 back in my wallet it had slipped my mind to not get the additional money owed to me. There are times when folks just have lots on their mind.
The following morning I went into Burger King and asked to speak to a manager. I explained what had happened. She asked if I had a receipt. I told her I didn't have a receipt as the Burger King employee didn't give me one. She said she needed a receipt to be able to do anything. I found this rather absurd. There are a few things that could have been done. Firstly, check to see if the employee's till for the previous night was over. The next option is surveillance footage. She was adamant about needing a receipt. She said there was nothing she could do and that I'd have to come back the next day to speak with the main manager as she would have to look at surveillance. I was rather pissed to say the least. Firstly, she had a don't give a crap attitude. The attitude of a person that seemed like she didn't even want to be at her job. Not once did she ever apologize for what had happened or show the least bit of concern for me being shortchanged $11. Completely lack of professionalism, especially for someone that's a manager.
I came back the next day. I explained to the employee that I needed to speak with the main manager. She asked why. I explained the basics of the situation. I already knew this wasn't going to go well given that the main manager had a similar attitude as if she didn't even want to be there. I found this quite peculiar given that she was the main manager for this location. I explained to her what happened. She said there was nothing she could do. I commented about surveillance footage. She said she still couldn't do anything. Her bogus excuse was that I would have had to come back that night the incident happened. Even coming back the very next day she couldn't do anything as she wouldn't have access to surveillance footage. Hold up! You mean to tell me the main manager of a Burger King location doesn't have access to surveillance footage a mere 12 to 14 hours after an incident happens? I said a few choice and profane words as I left. This was completely ridiculous. Two manager with a don't give a crap attitude. The main manager making up bogus excuses about surveillance footage access. It seemed to me like she just didn't give a crap about what happened to me and wasn't going to lift a finger to do anything about her Burger King ripping me off. Another example of the main manager's don't give a crap attitude was when she said there was nothing she could do she went to swiftly turn away from me to walk off. Seriously?! Nothing says "I don't give a d**n!" like talking to a customer in a don't give a d**n tone of voice and then walking away to dismiss them.
I have been in contact with Charles Colbert, district manager for the local Burger King location. I can see why these mangers have a don't give a crap attitude. His attitude is about the same. I've typed up a separate RipOffReport about my encounter with him and how he busted out laughing when I told him I was going to take Burger King to court. Folks, this is the type of attitude you can expect from Burger King. I've notified corporate office about Charles Colbert's unprofessional attitude and am waiting for their response. Given that I've dealt with three managers and none of them showed any remorse for treating me like crap and all I've gone through, I have no faith in corporate being any different. These three managers need to be fired. If you're going to treat a customer like crap and then bust out laughing at a customer when they say they're taking the matter to court then you don't need to be employed with this company. Such lack of professionalism has a very negative impact on the image of a company. What amazes me is how a manager at the level of district manager is so unprofessional.
2 Updates & Rebuttals
Nick H
Morgan City,Louisiana,
United States
Burger King Corporate Office Contacted
#2Author of original report
Thu, September 27, 2018
I sent a letter to Burger King's corporate office. The correspondence was a letter of demand. I explained what all happened at this local Burger King, the unprofessional response of Charles Colbert busting out laughing, and warning them of a potential small claims lawsuit. The correspondence was sent to their registered agent, the CT Corporation, in Miami, FL.
I gave them the opportunity to pay me the $11.00 owed to me or I would seek a small claims lawsuit in the City of Morgan city small claims court. I think it's really pathetic that I even had to contact the corporate office due to highly unprofessional district manager, Charles Colbert. In addition, I have received no response at all from the franchise owner of this location or the corporate office despite me contacting Burger King four times via their customer service number. Each time I waited at least a week between calls. Each time I called I stated I wanted someone from corporate as well as the franchise owner to contact me. No response. I have even posted the matter a few times on Twitter, tagging @BurgerKing in the tweets. No response.
Just just seems like Burger King really doesn't give a crap about anything.
Nick H.
Morgan City,Louisiana,
United States
A Week and Still No Response From Burger King
#3Author of original report
Mon, June 11, 2018
On Monday, June 4, 2018, after the district manager Charles Colbert busted out laughing when I told him I was taking the matter to court, I decided to call the customer service line again. I updated Burger King corporate on what had transpired. I was told that someone from corporate would get in touch with me. We are now almost a week later and have yet to hear from corporate office. So, I phoned the customer service line to inquire as to why no one had contacted me. I was told that the franchisee owner of this location would be contacted in regards to the matter. It still doesn't answer the question of why it takes a company a week to call someone when their district manager busts out laughing at a customer. In my opinion, this is just another example of the extremely poor customer service and don't give a crap attitude that's rampant with Burger King. I was told that I should receive a response within 48 to 72 hours from the franchisee owner. Given my experience thus far, I don't have much confidence in the franchisee owner. How can an owner of a restaurant have managers on so many levels with a don't give a crap attitude?
