Report: #1490383

Complaint Review: business-in-a-box.com - Brossard, Quebec

0 Updates & Rebuttals

Reported By:

Not a Happy Customer - Brooklyn, New York, United States

Submitted:

Updated:

Author Confirmed

Why?

business-in-a-box.com

4805 Boulevard Lapiniere Brossard, Quebec, J4Z 0G2 Canada

Phone:

1-514-768-4100

Web:

business-in-a-box.com

Categories:

Internet sales, RIP-OFF

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business-in-a-box.com Biztree Inc. Purchased a lifetime package in 2011 with no additional charges ever, they upgrade the software, it cant be used, and surprise you have to pay again to get it working. Brossard, Quebec

Thank you for contacting Business-in-a-Box.

I'm sorry but I cannot help you further. I've tested the whole process on my end and everything works perfectly. You would need to purchase an upgrade if you wish to have access to the newest version of the software, and the documents that were added since your purchase in 2011.

Since your last purchase, we have moved to a subscription model, with the added bonus of a Web version of Business-in-a-Box. However, for our existing clients only, we still offer the one time purchase version but it does not include the Web access.

Please use the following link to purchase the latest Desktop version of Business-in-a-Box as a one time purchase:

Please do not hesitate to contact us should you need any further assistance.

Regards / Cordialement,

Mary J. Smith

Business-in-a-Box

Client Service Coordinator

New York - Montréal

Tel: + (1) 514-768-4100

Toll Free (America): 1-866-383-4100

Business Hours:

Mon-Thu 8AM-8PM Eastern Time

Fri 8AM-6PM Eastern Time

Skype: Biztree

______________________________________________________________________________________________________________

I am sorry to bother you however everything you have sent is not working. I am now getting messages that the product key does not work for the 2016 version so i am lost.

Regards,

_______________________________________________________________________________________________________________

Thank you for contacting Business-in-a-Box.

Until you find your upgrade purchase, I can provide you with a version of Business-in-a-Box that has been successfully tested on the latest operating systems, and will work with your product key. If you are experiencing technical issues, we suggest your uninstall the software and reinstall it.

Step 1 - Please close any Word or Excel documents that you might have open.

Step 2 - Download and install Business-in-a-Box by using one the following links:

Download Business-in-a-Box 2013 for PC

Download Business-in-a-Box 2013 for Mac

Step 3 - Copy the Product Key:

2663V-310JX-LFBSC-06XHN-N7A7I

Step 4 - Access "Help" from Business-in-a-Box's top menu and then select "Activate Your Software".

Step 5 - Paste (do not type) your Product Key in the activation window and click on the “Activate” button.

P.S. Please note that your firewall may block Business-in-a-Box from accessing the Internet and that you may have to temporarily disable it to complete the activation.

Please do not hesitate to contact me should you require further assistance.