- Report: #259036
Complaint Review: Buy.com - Internet
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Buy.com
buy.com Internet, U.S.A.
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Buy.com ripoff Horrible customer service powerless to override BS return policy when error was theirs Buying from them is a mistake Internet
Buy.com shipped me a "recertified" GPS. Although recertified is not a word, I figured that it meant refurbished in some sort of deceptive marketing language, and I was fine with that.
When I received the item, the security tab was peeled back as if someone else had bought it and returned it. I looked inside and the bezel was so scratched up, it looked like someone had dragged it along the sidewalk. I powered it up and it worked, but I decided I didn't want something so ugly in my car. I went online for an RMA. On the RMA form I indicated that it was non-defective and opened. I shipped it back the next morning.
A week later I get an email stating that I would be refunded the price minus a $39 restocking fee. WTF! I immediately call to discuss this with them. They state that the return policy is very clear that if a box is opened, then a restocking fee is charged. The fact that they shipped me the box already opened had little impact, but the representative said she would contact corporate to see what they could do. She had no power to make any adjustments without their permission.
Three weeks go by without any contact. I decide to call them. I spoke with a representative and her supervisor.They told me that the corporate support was very backlogged and they would escalate the issue. A few hours later, I get an email with an excerpt from their return policy. Since I checked the open box on the RMA form, I must be charged a restocking fee. There is no way around it. I reply with yet another explanation of my situation and they reply with the same excerpt. I reply that I want a real explanation and get nothing back. I call again. This time they tell me that if I called before I returned it, they may have been able to do something then, but now there is nothing they can do. What BS. They sold me junk and now it's my problem?
I contacted the BBB office in their area and filed a case. Apparently they have the BBB wrapped around their finger as they decided in buy.com's favor.
I then contacted my credit card company. They heard my story and buy.com's and decided in my favor. I had warned buy.com that I would pursue this until I was satisfied. Now they are not only out the $39, but they lost at least one customer. I will also make sure that my companies buyer never uses buy.com and will never recommend them to anyone else.
Remember- buy.com has an unfair return policy. Do not buy from them!
Robert
Galesville, Maryland
U.S.A.
When I received the item, the security tab was peeled back as if someone else had bought it and returned it. I looked inside and the bezel was so scratched up, it looked like someone had dragged it along the sidewalk. I powered it up and it worked, but I decided I didn't want something so ugly in my car. I went online for an RMA. On the RMA form I indicated that it was non-defective and opened. I shipped it back the next morning.
A week later I get an email stating that I would be refunded the price minus a $39 restocking fee. WTF! I immediately call to discuss this with them. They state that the return policy is very clear that if a box is opened, then a restocking fee is charged. The fact that they shipped me the box already opened had little impact, but the representative said she would contact corporate to see what they could do. She had no power to make any adjustments without their permission.
Three weeks go by without any contact. I decide to call them. I spoke with a representative and her supervisor.They told me that the corporate support was very backlogged and they would escalate the issue. A few hours later, I get an email with an excerpt from their return policy. Since I checked the open box on the RMA form, I must be charged a restocking fee. There is no way around it. I reply with yet another explanation of my situation and they reply with the same excerpt. I reply that I want a real explanation and get nothing back. I call again. This time they tell me that if I called before I returned it, they may have been able to do something then, but now there is nothing they can do. What BS. They sold me junk and now it's my problem?
I contacted the BBB office in their area and filed a case. Apparently they have the BBB wrapped around their finger as they decided in buy.com's favor.
I then contacted my credit card company. They heard my story and buy.com's and decided in my favor. I had warned buy.com that I would pursue this until I was satisfied. Now they are not only out the $39, but they lost at least one customer. I will also make sure that my companies buyer never uses buy.com and will never recommend them to anyone else.
Remember- buy.com has an unfair return policy. Do not buy from them!
Robert
Galesville, Maryland
U.S.A.
