Complaint Review: California Southern University - Irvine California

REVIEW UPDATE: November 30, 2018: California Southern University remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. California Southern University is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, California Southern University has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, California Southern University has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever California Southern University remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: A positive rating and recognition has been given to California Southern University for its commitment to maintain high standards and ethical business practices.

CalSouthern contacted Ripoff Report with the intent of wanting to address and resolve any customer issues and reports posted on Ripoff Report. They have joined the Corporate Advocacy Program because they want customers to know they will go to great lengths to resolve any and all customer issues.

Upon visiting their location in Irvine, California, our third party verifiers found a thriving organization that was warm and welcoming, eager to discuss what they call “the CalSouthern difference”, a personalized approach to online learning which ensures that each learner receives the individual attention they need to be effective in an online learning environment. The university focuses on applied degrees that consist of practical information, and prepares graduates to be successful in their careers and make an impact in their communities. The 100+ faculty mentors are gifted educators as well as experienced practitioners in their fields. Students benefit from a state-of-the-art online library with an ALA-certified librarian who provides one-on-one assistance to help utilize the array of available tools and resources.

The information provided in this report is based on comments made by university officials during an onsite inspection held by a third party verification company with no biases toward California Southern University.

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

In order to provide a great educational experience for potential students Cal Southern University has a proprietary model that looks at all students as prospective learners. They provide information about the school to see if the university is the right fit for them. Unlike other for-profit institutions which actively advertise to enroll students, Cal Southern takes a passive approach to see if they are a good fit. They have created a mandatory login for courses, which can be done at the students discretion based on their schedule and convenience factor. They have incorporated a mentor based learning model which allows students to be connected to their Advisor, Associate Dean, and Dean.

California Southern University is currently accredited with Distance Education Learning and are in the eligibility stage of WASC.

All of the professors at their university have one degree higher than what they are teaching, unless it is a terminal degree (Ph.D). Each has a masters with 18 credits from regionally accredited schools.

Customer Care

Since complaints were made on Ripoff Report, their university has made some changes to provide a better level of understanding about the expectations that they expect from prospective students. For example, now both students and alumni have complete access to an easy to navigate website with all details for them to understand and to provide them with standard information about the institution.

If a complaint is made, there are certain standards they take to effectively resolve them. Student complaints can come at different levels: to the advisor, associate dean, and dean. These issues are usually resolved immediately. There is an official complaint procedure for policy or performance, and it is published. There is also a formalized process that keeps track of all complaints and these reports are available to the accreditation agency. If they disagree with the decision, they can appeal it to higher levels. Most of their complaints require further clarification, and very few go past the dean.

During the onsite interview, executive members of the administration were was asked how they would handle a situation where a student has enrolled in courses, but their expectations were not met: “I would have regular check-ins with their academic advisor. There is a 10-day check if they are falling back on their coursework. They have the ability to add or drop within 14 days within the next month and get a 100% refund within the first week, and after that it is a sliding scale. If they don’t perform, they are put on academic probation and are dismissed if they still continue to perform poorly after two extensions.

About Reports on Ripoff Report

California Southern University is pleased to the apart of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program and they appreciate the opportunity to establish the facts. They believe that aligning expectation and reality is part of the culture and is defined by transparency.

Their Mission Statement:

" The mission of California Southern University is to provide high quality undergraduate and graduate degrees and educational programs to adult learners throughout the world using distance learning methodologies. The University is dedicated to providing a rich and dynamic educational experience to those who choose the freedom and flexibility of distance learning to satisfy their educational and professional goals. The University is committed to cultivating an environment of academic integrity while stimulating intellectual curiosity through a respectful exchange of ideas with Faculty Mentors and fellow learners.”

CalSouthern students can study on their own schedule without compromising their professional and personal lives. Tuition is affordable and they offer monthly course starts, no entrance exams, and have no ‘closed courses’. The university’s proprietary online learning platform is intuitive and easy to use and no technology skills are necessary. If a student does need assistance at any time, a support team is available to quickly provide academic and technical guidance and answer any questions.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

NOTICE: About the Report below:

Ripoff Report feels the few Reports that have been posted on Ripoff Report were likely posted by the same person, they were not ever a student, and, in our opinion, they are false accusations/statements. If the posting was true, there would have been legitimate proof or some sort of documentation after our mailing to the people that filed the Reports. Ripoff Report was not sent any evidence for the claims the author of the Report below made – this could be a competitor. As a matter of policy, when a business joins the Corporate Advocacy, Business Remediation and Customer Satisfaction Program, .. Ripoff Report always emails everyone that filed a complaint so the member business could make things right with them… our program calls for the member business to err on the side of the customer. It is our opinion, the Report below is bogus. Ripoff Report had a 3rd party verifier inspected the offices CalSouthern. California Southern University seems to be a legitimate school offering a terrific resource for anyone considering going back to school to earn a bachelor’s, master’s or doctoral degree online..

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