Julian
Auckland,#2Consumer Suggestion
Thu, November 17, 2005
My girlfriend in Australia got a phonecall about this particular holiday offer. She ended up agreeing to it and they took US$590 out of her account. After realising that flights would be extra, cruise tax would be US$400 plus other expenses we decided to try to get a refund. Currently I'm in Canada so was able to get a hold of the company easier even though they have so many 1800 numbers that nobody ever answers. The company also goes under the name AmeriSuites Vacation Club and if you are overseas from America or Canada you can try to contact them on +1 407 997 1600 since the toll-free 1-800 numbers don't work. First they told me that she could fax through a letter to the number: +1 407 997 1729 in America. However, after she faxed the letter I rang up to confirm that they got it and then they told me that no, they wouldn't accept a fax. She had to wait until she received a holiday confirmation package in the mail, and then she would have 30 days in which to send the complete package (along with a cancellation letter quoting name, address, phone and reference #) back to the company at a special address: Attn Customer Service Center, 2921 A Vineland Rd Kissimmee Florida 34746 USA After about a month she finally got the package explaining the details of the holiday. Just to be sure, she paid the extra fee for tracking which cost about AUS$35 in total when sending the package back. When I called them earlier to ask how long it would take for her money to be refunded they told me it could be up to 4-6 weeks after they received cancellation notice, however within a week she had the full amount refunded back onto her credit card. So basically, while they don't make it an easy process to get your money back, it is possible. Hopefully this helps anyone who gets lured into purchasing this holiday package and then decides they want to back out and get their refund. -Julian New Zealand / Canada