- Report: #543284
Complaint Review: CAPE COD LINCOLN MERCURY - Hyannis Massachusetts
Reported By:
bill -
south yarmouth, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
CAPE COD LINCOLN MERCURY
556 Yarmouth Rd Hyannis, 02601 Massachusetts, United States of America
Phone:
(508) 775-1444
Web:
http://capecodlincolnmercury.com
Categories:
Business Rating:
(0)
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CAPE COD LINCOLN MERCURY 2010 new car, NO PARTS for a brand new Lincoln? Hyannis, Massachusetts
I purchased a new 2010 Lincoln MKX. About a month later, the THX stereo system failed. There was NOT a sound from the car, except the seatbelt warning. I brought the car back to the dealer and stated the problem. They disassembled the stereo and banged it on the floor. This was seen first hand by my son. It was re-assembled and it still failed to work. I was informed that Ford did not have the part for the stereo amplifier. I would have to wait for Ford to get a shipment of parts. Then they would notify the dealer.
I suggested that the dealer take the part from a similar car that has the identical stereo. The parts people told me that "they were not authorized to do that". They never said it was impossible. When I spoke with the manager he told me the vehicle ID had to be programed from Ford, that is why it was taking so long. I stated that the vehicle ID had nothing to do with the amplifier system. That proved to be a lie.
When I suggested to the manager that a part be utilized from a like system, he hung up on me.
The car is a brand new MKX with 1800 miles and a month old. NO PARTS for it??
I met with the general manager. He told me that he would make calls for me and let me know. That never happened. It is now two weeks and not oned call from the CAPE COD LINCOLN MERCURY dealer.
I suggested that the dealer take the part from a similar car that has the identical stereo. The parts people told me that "they were not authorized to do that". They never said it was impossible. When I spoke with the manager he told me the vehicle ID had to be programed from Ford, that is why it was taking so long. I stated that the vehicle ID had nothing to do with the amplifier system. That proved to be a lie.
When I suggested to the manager that a part be utilized from a like system, he hung up on me.
The car is a brand new MKX with 1800 miles and a month old. NO PARTS for it??
I met with the general manager. He told me that he would make calls for me and let me know. That never happened. It is now two weeks and not oned call from the CAPE COD LINCOLN MERCURY dealer.
3 Updates & Rebuttals
02648
Marstons Mills,Massachusetts,
United States of America
Car Fax Sucker
#2Consumer Comment
Wed, June 01, 2011
In 2007 my then girlfriend now wife and I purchased a 2006 Mercury Mountaineer from Cape Cod Lincoln Mercury. At the time it was her first time buying a car and rightfully she asked for the carfax, which came up clean or at least the 2nd page did. The salesman told her that the first page is just a cover page and it didn't print, so she believed him and was happy with what she saw. A couple of years passed and several very expensive problems happened that the service department couldn't seem to repair she then tried to trade the car at another dealer. The Mountaineer was flagged on the first page of the carfax with electrical problems and the Ford dealership would not accept the car for a trade. I have since heard terrible things about Cape Cod Lincoln Mercury, now an empty parking lot. We are currently stuck with the mountaineer and I had to trade my car for a new vehicle. I have also never received any phone calls and they treated my wife terribly. This dealership has now moved to Auburn MA and I wonder if they are still pulling the same tricks.
REd Deer,
Alberta,
Canada
Alberta,
Canada
$60,000
#3General Comment
Tue, December 22, 2009
The real sad thing is the foolish way you think warranty works. The Stereo system is serial # coded to your vehical so that Ford can trace any Fraudulant warranty claims. So if they were to "steal" a part from another car and install it on yours and the new one failed also the dealership would be in trouble with Ford. Second this type of thing disables a $60,000 car and makes it unsaleable untill the part comes in. FOrd only pays a certain amount for the repair and as your dealer is already going to loose money on all warranty repairs done to all new cars he can't aford to do this three times for one less than full payment. Finally it exposes the dealer to all sorts of finacial risks due to warranty and the rules in various areas in regards to new, refurbished and used car definitions mandated by law. If you are unhappy with the time it will take to get the parts blame Ford not your dealer, the dealer just works within the rules and supply chain provided by Ford. So Call Ford corp in Canada @ 800 565 3673 or USA @ 800 392 3873 and raise a stink. Try to be nice to the dealer employees that are caught in the middle, getting on Fords nerves will get you farther faster.
Cory
San Antonio,Texas,
U.S.A.
My Experience
#4Consumer Comment
Tue, December 22, 2009
The wife got into an accident with her '08 mazda tribute, which is a clone of the ford escape. She needed a replacement front driver's seat. Since they only make the seats for the vehicles coming off the line, it took 3 months for the body shop to get one. I spoke with a number of folks in the mazda and ford lines. That's the way it is. They only make them for the vehicles they were building. Had to escalate it. The factory that builds the seats had to make an extra for my wife's vehicle. SAD.
